MA Chapter 7: Safety and Patient Reception Flashcards


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1

The first impression a patient gets of a medical office is of the?

RECEPTION AREA

2

The best type of lighting to us in a geriatric medical office is ? lighting?

SOFT

3

When a fairly bright light is used in medical offices it?

ALLOWS PATIENTS TO SEE THEIR SURROUNDINGS

4

The best way to determine the appropriate level of lighting for the patient reception area is to?

CONSULT AN ELECTRICIAN OR LIGHTING SHOWROOM SALESPERSON

5

Which type of lighting could be hazardous and result in patients tripping or bumping into hard to see objects?

SUBDUED

6

A disadvantage of extremely bright light is that it?

CREATES A GLARE

7

The best way to maintain appropriate room temperature in the reception area is to?

PERIODICALLY SURVEY PATIENTS TO SEE IF THEY ARE COMFORTABLE

8

Which patients are especially sensitive to cooler temperatures?

ELDERLY PATIENTS

9

In which type of practice might you want to increase the temperature setting?

GERIATRIC

10

The purpose of piping music into a reception area is to?

PROVIDE A SOOTHING BACKGROUND SOUND

11

What type of music would you commonly find in an obstetric/gynecology practice?

SOFT ROCK

12

Children's folk music should be piped into a(n) ? practice?

PEDIATRIC

13

Appropriate music choices for general-practice medical offices are?

CLASSICAL, LIGHT JAZZ, AND SOFT ROCK

14

Cool colors include white, blue and

MAUVE

15

What kind of impression do cool colors create in the reception area?

HARMONIOUS

16

What should you consider when choosing the color family for a medical office?

THE MOOD YOU WANT TO CREATE

17

Warm colors include hot pink, red, and

ORANGE

18

Colors fall within which two areas?

COOL AND WARM

19

A lively atmosphere is produced by ? colors?

PRIMARY

20

Which type of fabric creates a formal appearance?

HEAVY WEIGHT

21

An advantage of carpeting in a medical office is that it?

HELPS REDUCE NOISE

22

The purpose of specialty items in a reception area is to?

ADD A FINISHING TOUCH THAT IS PLEASING OR HELPFUL TO PATIENTS

23

An example of an appropriate specialty item in a medical office is a?

COAT RACK

24

When selecting specialty items in a medical office, consider?

CLOCKS

25

Coffee tables or low tables with sharp edges are?

A HAZARD TO THE ELDERLY AND SMALL CHILDREN

26

The MAJOR disadvantage of having live plants in a reception area is that they?

MAY CAUSE ALLERGIES OR BE POISONOUS IF EATEN BY SMALL CHILDREN

27

Items smaller than a golf ball in a medical office reception area are?

A CHOKING HAZARD FOR YOUNG CHILDREN

28

A good rule of thumb for the placement of furniture is to allow ? square feet of space per person?

12 SQUARE FEET OF SPACE PER PERSON

29

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ? people

1 0 peopl

30

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

AGAINST THE WALLS

31

A disease or condition that can easily be transmitted from one individual to another is called?

CONTAGIOUS

32

The single most important factor that affects a patients perception of a physicians office is?

CLEANLINESS

33

Which of the following is a specific housekeeping task the medical assistant may perform?

EMPTY TRASH CANS

34

The appropriate way to handle patients who smoke is?

POST "THANK YOU FOR NOT SMOKING" SIGNS IN THE RECEPTION AREA

35

A primary advantage of placing illuminated red EXIT signs above doorways is that they?

HAVE A BACKUP POWER SYSTEM AND REMAIN LIT IN A POWER OUTAGE

36

Which of these guidelines should you follow when selecting magazines for a medical office?

SUBSCRIBE TO SEVERAL MAGAZINES ON ONE TOPIC

37

A pediatric playroom should include?

A "WELL" SIDE AND A "SICK" SIDE FOR WELL AND SICK CHILDREN

38

Which of the following should be included when creating a reception area that is accessible to patients with special needs?

PROVIDE HANDRAILS IN THE HALLS AND BATHROOMS

39

When arranging a reception area, which type of chairs would best accommodate elderly patients?

A FEW STRAIGHT- BACKED CHAIRS

40

The Older Americans Act protects the elderly population against abuse, neglect and?

EXPLOITATION

41

One reason elderly patients may face discrimination is that?

WITH AGE COME MEDICAL CONDITIONS THAT CREATE PHYSICAL LIMITATIONS

42

The best way to determine the number of parking spaces a medical offices needs is to?

CALCULATE THE AVERAGE TIME A PATIENTS SPENDS IN THE OFFICE AND THE NUMBER OF APPOINTMENTS SCHEDULED DURING THAT TIME

43

Which of the following would you include when establishing a medical office in a culturally diverse area?

PROVIDE READING MATERIAL IN THE SECOND MOST PROMINENT LANGUAGE

44

Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?

IMMUNOCOMPROMISED PATIENT

45

Immunocompromised patients?

DO NOT HAVE THE ABILITY TO FIGHT OFF DISEASE

46

An example of an immunocompromised patient is?

A PATIENT RECIEVING CHEMOTHERAPY

47

The most appropriate way for a highly contagious patient to be seen in a medical office is to?

BRING THE HIGHLY CONTAGIOUS PATIENTS IN ONE CORNER OF THE RECEPTION AREA

48

Which of the following is an example of reading materials that should NOT be placed in the reception area?

TECHNICAL MEDICAL JOURNALS

49

Which of the following guarantees health care for a specific group of citizens regardless of their ability to pay?

Older Americans Act

50

According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?

UPRIGHT OR IN-LINE WITH THE TORSO

51

According to the OSHA computer workstation checklist, when working at a computer, wrists and hands should be?

STRAIGHT

52

When working at a computer, position your chair so that your lower legs are?

PERPENDICULAR TO THE FLOOR

53

In a well-designed computer workstation, the monitor should be positioned?

AT A DISTANCE THAT ALLOWS YOU TO READ THE SCREEN WITHOUT LEANING FORWARD OR BACKWARD

54

Which of the following is NOT a symptom of carpal tunnel syndrome?

PALE, COOL FINGERTIPS

55

Sheila, a new coworker, tells you that she sometimes has trouble grasping things because of weakness in her fingers and hands. She suspects that she may have carpal tunnel syndrome, but is not sure what to do about it. You suggest that she?

POSITION THE KEYBOARD SLIGHTLY LOWER THAN YOUR ELBOWS

56

Which of the following is typically NOT included in a new patient registration packet?

LIVING WILL/DURABLE POWER OF ATTORNEY FORM

57

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

NOTIFY A MEMBER OF THE CLINICAL STAFF IMMEDIATELY

58

How long before an office opens should the person opening the office arrive?

30 MINUTES

59

What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?

RETRIEVE VOICEMAIL OR ANSWERING SERVICE MESSAGES

60

Which of the following is NOT typically an activity involved with closing the office at the end of the day?

CHECK THE FAX MACHINE

61

Shalysse is scheduled to open the medical office this morning. The clinic opens at 8 AM, so she arrives at 7:25 to open the office. As she is walking from her car to the building, she hears footsteps behind her and turns around, but no one is there. She continues to walk toward the building, but hears the noise again. Again, no is there when she turns around. What should she do?

NOTIFY THE FACILITIES SECURITY

62

Bill is looking over the documents the patient handed him and notices that the social security number on the documents is not the same as the number the office has on file for this patient. When Bill asks the patient about it, the patient states that the office has always had his social security number wrong, he has given up trying to get it fixed. He claims that the SSN on the document is the correct #. What should Bill do?

TRY TO FIND OUT FI SUSPICIOUS BEHAVIOR BY THIS PATIENT HAS BEEN REPORTED BEFORE