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MA Chapter 7: Safety and Patient Reception

front 1

The first impression a patient gets of a medical office is of the?

back 1

RECEPTION AREA

front 2

The best type of lighting to us in a geriatric medical office is ? lighting?

back 2

SOFT

front 3

When a fairly bright light is used in medical offices it?

back 3

ALLOWS PATIENTS TO SEE THEIR SURROUNDINGS

front 4

The best way to determine the appropriate level of lighting for the patient reception area is to?

back 4

CONSULT AN ELECTRICIAN OR LIGHTING SHOWROOM SALESPERSON

front 5

Which type of lighting could be hazardous and result in patients tripping or bumping into hard to see objects?

back 5

SUBDUED

front 6

A disadvantage of extremely bright light is that it?

back 6

CREATES A GLARE

front 7

The best way to maintain appropriate room temperature in the reception area is to?

back 7

PERIODICALLY SURVEY PATIENTS TO SEE IF THEY ARE COMFORTABLE

front 8

Which patients are especially sensitive to cooler temperatures?

back 8

ELDERLY PATIENTS

front 9

In which type of practice might you want to increase the temperature setting?

back 9

GERIATRIC

front 10

The purpose of piping music into a reception area is to?

back 10

PROVIDE A SOOTHING BACKGROUND SOUND

front 11

What type of music would you commonly find in an obstetric/gynecology practice?

back 11

SOFT ROCK

front 12

Children's folk music should be piped into a(n) ? practice?

back 12

PEDIATRIC

front 13

Appropriate music choices for general-practice medical offices are?

back 13

CLASSICAL, LIGHT JAZZ, AND SOFT ROCK

front 14

Cool colors include white, blue and

back 14

MAUVE

front 15

What kind of impression do cool colors create in the reception area?

back 15

HARMONIOUS

front 16

What should you consider when choosing the color family for a medical office?

back 16

THE MOOD YOU WANT TO CREATE

front 17

Warm colors include hot pink, red, and

back 17

ORANGE

front 18

Colors fall within which two areas?

back 18

COOL AND WARM

front 19

A lively atmosphere is produced by ? colors?

back 19

PRIMARY

front 20

Which type of fabric creates a formal appearance?

back 20

HEAVY WEIGHT

front 21

An advantage of carpeting in a medical office is that it?

back 21

HELPS REDUCE NOISE

front 22

The purpose of specialty items in a reception area is to?

back 22

ADD A FINISHING TOUCH THAT IS PLEASING OR HELPFUL TO PATIENTS

front 23

An example of an appropriate specialty item in a medical office is a?

back 23

COAT RACK

front 24

When selecting specialty items in a medical office, consider?

back 24

CLOCKS

front 25

Coffee tables or low tables with sharp edges are?

back 25

A HAZARD TO THE ELDERLY AND SMALL CHILDREN

front 26

The MAJOR disadvantage of having live plants in a reception area is that they?

back 26

MAY CAUSE ALLERGIES OR BE POISONOUS IF EATEN BY SMALL CHILDREN

front 27

Items smaller than a golf ball in a medical office reception area are?

back 27

A CHOKING HAZARD FOR YOUNG CHILDREN

front 28

A good rule of thumb for the placement of furniture is to allow ? square feet of space per person?

back 28

12 SQUARE FEET OF SPACE PER PERSON

front 29

A 120 square foot room (10 feet by 12 feet) can comfortably accommodate ? people

back 29

1 0 peopl

front 30

How should the chairs in the reception area be placed to produce the greatest amount of floor area?

back 30

AGAINST THE WALLS

front 31

A disease or condition that can easily be transmitted from one individual to another is called?

back 31

CONTAGIOUS

front 32

The single most important factor that affects a patients perception of a physicians office is?

back 32

CLEANLINESS

front 33

Which of the following is a specific housekeeping task the medical assistant may perform?

back 33

EMPTY TRASH CANS

front 34

The appropriate way to handle patients who smoke is?

back 34

POST "THANK YOU FOR NOT SMOKING" SIGNS IN THE RECEPTION AREA

front 35

A primary advantage of placing illuminated red EXIT signs above doorways is that they?

back 35

HAVE A BACKUP POWER SYSTEM AND REMAIN LIT IN A POWER OUTAGE

front 36

Which of these guidelines should you follow when selecting magazines for a medical office?

back 36

SUBSCRIBE TO SEVERAL MAGAZINES ON ONE TOPIC

front 37

A pediatric playroom should include?

back 37

A "WELL" SIDE AND A "SICK" SIDE FOR WELL AND SICK CHILDREN

front 38

Which of the following should be included when creating a reception area that is accessible to patients with special needs?

back 38

PROVIDE HANDRAILS IN THE HALLS AND BATHROOMS

front 39

When arranging a reception area, which type of chairs would best accommodate elderly patients?

back 39

A FEW STRAIGHT- BACKED CHAIRS

front 40

The Older Americans Act protects the elderly population against abuse, neglect and?

back 40

EXPLOITATION

front 41

One reason elderly patients may face discrimination is that?

back 41

WITH AGE COME MEDICAL CONDITIONS THAT CREATE PHYSICAL LIMITATIONS

front 42

The best way to determine the number of parking spaces a medical offices needs is to?

back 42

CALCULATE THE AVERAGE TIME A PATIENTS SPENDS IN THE OFFICE AND THE NUMBER OF APPOINTMENTS SCHEDULED DURING THAT TIME

front 43

Which of the following would you include when establishing a medical office in a culturally diverse area?

back 43

PROVIDE READING MATERIAL IN THE SECOND MOST PROMINENT LANGUAGE

front 44

Which of the following patients is at greatest risk if another patient who is highly contagious comes into the office?

back 44

IMMUNOCOMPROMISED PATIENT

front 45

Immunocompromised patients?

back 45

DO NOT HAVE THE ABILITY TO FIGHT OFF DISEASE

front 46

An example of an immunocompromised patient is?

back 46

A PATIENT RECIEVING CHEMOTHERAPY

front 47

The most appropriate way for a highly contagious patient to be seen in a medical office is to?

back 47

BRING THE HIGHLY CONTAGIOUS PATIENTS IN ONE CORNER OF THE RECEPTION AREA

front 48

Which of the following is an example of reading materials that should NOT be placed in the reception area?

back 48

TECHNICAL MEDICAL JOURNALS

front 49

Which of the following guarantees health care for a specific group of citizens regardless of their ability to pay?

back 49

Older Americans Act

front 50

According to the OSHA computer workstations checklist, when working at a computer, in what position should you hold your head?

back 50

UPRIGHT OR IN-LINE WITH THE TORSO

front 51

According to the OSHA computer workstation checklist, when working at a computer, wrists and hands should be?

back 51

STRAIGHT

front 52

When working at a computer, position your chair so that your lower legs are?

back 52

PERPENDICULAR TO THE FLOOR

front 53

In a well-designed computer workstation, the monitor should be positioned?

back 53

AT A DISTANCE THAT ALLOWS YOU TO READ THE SCREEN WITHOUT LEANING FORWARD OR BACKWARD

front 54

Which of the following is NOT a symptom of carpal tunnel syndrome?

back 54

PALE, COOL FINGERTIPS

front 55

Sheila, a new coworker, tells you that she sometimes has trouble grasping things because of weakness in her fingers and hands. She suspects that she may have carpal tunnel syndrome, but is not sure what to do about it. You suggest that she?

back 55

POSITION THE KEYBOARD SLIGHTLY LOWER THAN YOUR ELBOWS

front 56

Which of the following is typically NOT included in a new patient registration packet?

back 56

LIVING WILL/DURABLE POWER OF ATTORNEY FORM

front 57

Bailey is manning the reception desk this afternoon. A patient arrives and is bleeding heavily from a wound on his arm. He looks as though he is about to pass out. What should Bailey do?

back 57

NOTIFY A MEMBER OF THE CLINICAL STAFF IMMEDIATELY

front 58

How long before an office opens should the person opening the office arrive?

back 58

30 MINUTES

front 59

What is the first priority in opening the office and beginning the day, after you have unlocked the door and turned off the security system?

back 59

RETRIEVE VOICEMAIL OR ANSWERING SERVICE MESSAGES

front 60

Which of the following is NOT typically an activity involved with closing the office at the end of the day?

back 60

CHECK THE FAX MACHINE

front 61

Shalysse is scheduled to open the medical office this morning. The clinic opens at 8 AM, so she arrives at 7:25 to open the office. As she is walking from her car to the building, she hears footsteps behind her and turns around, but no one is there. She continues to walk toward the building, but hears the noise again. Again, no is there when she turns around. What should she do?

back 61

NOTIFY THE FACILITIES SECURITY

front 62

Bill is looking over the documents the patient handed him and notices that the social security number on the documents is not the same as the number the office has on file for this patient. When Bill asks the patient about it, the patient states that the office has always had his social security number wrong, he has given up trying to get it fixed. He claims that the SSN on the document is the correct #. What should Bill do?

back 62

TRY TO FIND OUT FI SUSPICIOUS BEHAVIOR BY THIS PATIENT HAS BEEN REPORTED BEFORE