MA Chapter 56: Practice Management Flashcards
A key written communication tool in the medical office is the?
POLICY AND PROCEDURE MANUAL
The basics of hiring a successful employee include?
DISCUSSING POLICIES AND PROCEDURES EARLY
Money from the petty cash fund should be used for purchases such as?
POSTAGE-DUE FEES AND HOLIDAY DECORATIONS
What is the usual amount of money kept in a petty cash fund?
An employee payroll information sheet should include?
THE EMPLOYEES SOCIAL SECURITY NUMBER
A pay schedule?
SHOWS HOW OFTEN AN EMPLOYEE IS PAID
On which form will the number of dependents an employee is claiming for tax purposes be found?
A person named as a dependent is
A PERON WHO IS FINANCIALLY DEPENDENT ON THE EMPLOYEE
Payment of a set amount of money per pay period regardless of the number of hours worked is?
A commission is?
A PERCENTAGE OF THE AMOUNT AN EMPLOYEE EARNS FOR THE EMPLOYEE
Which position is usually paid by commission?
What is the term for the total amount of income earned by an employee before deductions are subtracted?
If an employee earns $8 per hour and works 35 hours per week, the employee's gross weekly earnings are?
Karen works 40 hours a week at a popular tourist attraction and earns a weekly salary of $400. This week, due to the Fourth of July crowds, she was asked to work another 10 hours. Having worked 50 hours this week, how much can Karen expect to earn for the week?
which of the following does the Fair Labor Standards Act primarily affect?
EMPLOYEES WHO EARN HOURLY WAGES
Which of the following is mandated for hourly employees by the Fair Labor Standards Act?
TIME AND A HALF FOR ALL HOURS WORKED BEYOND THE NORMAL 8 HOURS IN A REGULAR WORK DAY
An example of a voluntary deduction from an employees paycheck is?
HEALTH INSURANCE PREMIUM PAYMENGTS
An example of a required deduction from an employees paycheck is?
An employees W-4 form should be?
Which of the following pertains to a payment register?
IT SUMMARIZES INFORMATION ABOUT ALL EMPLOYEES AND THEIR EARNINGS
How often are federal employment taxes deposited for the practice?
ACCORDING TO THE FEDERAL TAX DEPOSIT SCHEDULE
What is the name of the EFT program through which businesses submit federal income taxes and FICA taxes?
Every three months, a more complete accounting of federal taxes is required on the?
EMPLOYER'S QUARTERLY FEDERAL TAX RETURN
Which of the following statements applies to an electronic funds transfer system (EFTS)?
THE EMPLOYEE DOEWS NOT HAVE TO WORRY ABOUT LOSING THE PAYCHECK
Generally an employer must pay what percent of FUTA tax, which is applied to the first $7000 of the3 employee's income for a year, if employees wages total more than $1500 in any quarter?
Which of the following summarizes the federal income and FICA taxes withheld from employees paychecks?
EMPLOYER'S QUARTERLY FEDERAL TAX RETURN
Another name for an employee's withholding allowance certificate is?
Form W-2 serves which of the following purposes?
IT SHOWS THE EMPLOYEE'S TOTAL TAXABLE INCOME FOR THE PREVIOUS YEAR
If an employees paycheck is made out for $300 what would his net earnings be?
The money used to pay taxes to appropriate government agencies is paid from?
TAX LIABILITY INCOME
Which of the following insures employees against possible loss of income resulting from work related injury, disability, or disease?
Which of the following employees would qualify for workers compensation?
AN EMPLOYEE WHO SUSTAINED A CRUSHING INJURY TO THE LEG AT WORK
Which of the following documents is a formal representation of supervisory structure and reporting relationships within a company?
In a physician-owned medical practice, who is ultimately responsible for the practice?
Which of the following terms is used to demonstrate how each rank or level in an organization is accountable to those directly superior and how the authority passes from one level to the next?
CHAIN OF COMMAND
Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures?
POLICIES AND PROCEDURES MANUAL
Which of the following information is MOST likely to be located in the P&P manual for a medical office
Which of the following would be found in an administrative procedure manual?
A clinical procedures manual would MOST likely include?
REAGENTS, STANDARDS, AND CONTROLS USED
Bill's wife was diagnosed with colon cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow Bill to stay home an take care of his wife for up to 12 weeks, without pay, without losing his job?
FAMILY MEDICAL LEAVE ACT
Shannon is the practice manager for a mid-size medical practice. Today she is interviewing Tina for the position of medical assistant. Which of the following questions should Shannon AVOID during the interview?
ARE YOU A UNION MEMBER
The DR. in a physician-owned office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks for your advice. Which of the following responses would be most helpful to Brenda?
MAKE SURE THE GOALS YOU SET ARE MEASURABLE, SO EMPLOYEES CAN SEE THEIR PROGRESS
Alysia was administering an IM injection of an antibiotic to Bobby, a 7 year old child. Bobby was very nervous about getting his shot. So his mom was standing near him with her arm around him for encouragement. As she was removing the needle from Bobby, he jerked suddenly, and the tip of the needle grazed bobby's mothers forearm, breaking the skin. What form will she need to complete?
John has been an MA at the practice for 2 years and has always tried to do his job well, No matter how well he performs, his coworker Angie, who has been there for 5 years. Finds something to complain about regarding his work. He talked to her about it, but her behavior never changed. Although he loves his job, he feels he is being unfairly targeted. What can John do as a next step in resolving this issue?
ASK THE PRACTICE MANAGER TO MEDIATE/