front 1 A key written communication tool in the medical office is the? | back 1 POLICY AND PROCEDURE MANUAL |
front 2 The basics of hiring a successful employee include? | back 2 DISCUSSING POLICIES AND PROCEDURES EARLY |
front 3 Money from the petty cash fund should be used for purchases such as? | back 3 POSTAGE-DUE FEES AND HOLIDAY DECORATIONS |
front 4 What is the usual amount of money kept in a petty cash fund? | back 4 $50 |
front 5 An employee payroll information sheet should include? | back 5 THE EMPLOYEES SOCIAL SECURITY NUMBER |
front 6 A pay schedule? | back 6 SHOWS HOW OFTEN AN EMPLOYEE IS PAID |
front 7 On which form will the number of dependents an employee is claiming for tax purposes be found? | back 7 FORM W-4 |
front 8 A person named as a dependent is | back 8 A PERON WHO IS FINANCIALLY DEPENDENT ON THE EMPLOYEE |
front 9 Payment of a set amount of money per pay period regardless of the number of hours worked is? | back 9 A SALARY |
front 10 A commission is? | back 10 A PERCENTAGE OF THE AMOUNT AN EMPLOYEE EARNS FOR THE EMPLOYEE |
front 11 Which position is usually paid by commission? | back 11 SALESPERSON |
front 12 What is the term for the total amount of income earned by an employee before deductions are subtracted? | back 12 GROSS EARNINGS |
front 13 If an employee earns $8 per hour and works 35 hours per week, the employee's gross weekly earnings are? | back 13 $280 |
front 14 Karen works 40 hours a week at a popular tourist attraction and earns a weekly salary of $400. This week, due to the Fourth of July crowds, she was asked to work another 10 hours. Having worked 50 hours this week, how much can Karen expect to earn for the week? | back 14 $400 |
front 15 which of the following does the Fair Labor Standards Act primarily affect? | back 15 EMPLOYEES WHO EARN HOURLY WAGES |
front 16 Which of the following is mandated for hourly employees by the Fair Labor Standards Act? | back 16 TIME AND A HALF FOR ALL HOURS WORKED BEYOND THE NORMAL 8 HOURS IN A REGULAR WORK DAY |
front 17 An example of a voluntary deduction from an employees paycheck is? | back 17 HEALTH INSURANCE PREMIUM PAYMENGTS |
front 18 An example of a required deduction from an employees paycheck is? | back 18 FICA TAX |
front 19 An employees W-4 form should be? | back 19 UDATED YEARLY |
front 20 Which of the following pertains to a payment register? | back 20 IT SUMMARIZES INFORMATION ABOUT ALL EMPLOYEES AND THEIR EARNINGS |
front 21 How often are federal employment taxes deposited for the practice? | back 21 ACCORDING TO THE FEDERAL TAX DEPOSIT SCHEDULE |
front 22 What is the name of the EFT program through which businesses submit federal income taxes and FICA taxes? | back 22 TAXLINK |
front 23 Every three months, a more complete accounting of federal taxes is required on the? | back 23 EMPLOYER'S QUARTERLY FEDERAL TAX RETURN |
front 24 Which of the following statements applies to an electronic funds transfer system (EFTS)? | back 24 THE EMPLOYEE DOEWS NOT HAVE TO WORRY ABOUT LOSING THE PAYCHECK |
front 25 Generally an employer must pay what percent of FUTA tax, which is applied to the first $7000 of the3 employee's income for a year, if employees wages total more than $1500 in any quarter? | back 25 6.2% |
front 26 Which of the following summarizes the federal income and FICA taxes withheld from employees paychecks? | back 26 EMPLOYER'S QUARTERLY FEDERAL TAX RETURN |
front 27 Another name for an employee's withholding allowance certificate is? | back 27 FORM W-2 |
front 28 Form W-2 serves which of the following purposes? | back 28 IT SHOWS THE EMPLOYEE'S TOTAL TAXABLE INCOME FOR THE PREVIOUS YEAR |
front 29 If an employees paycheck is made out for $300 what would his net earnings be? | back 29 $300 |
front 30 The money used to pay taxes to appropriate government agencies is paid from? | back 30 TAX LIABILITY INCOME |
front 31 Which of the following insures employees against possible loss of income resulting from work related injury, disability, or disease? | back 31 WORKER'S COMPENSATION |
front 32 Which of the following employees would qualify for workers compensation? | back 32 AN EMPLOYEE WHO SUSTAINED A CRUSHING INJURY TO THE LEG AT WORK |
front 33 Which of the following documents is a formal representation of supervisory structure and reporting relationships within a company? | back 33 ORGANIZATIONAL CHART |
front 34 In a physician-owned medical practice, who is ultimately responsible for the practice? | back 34 PHYSICIAN |
front 35 Which of the following terms is used to demonstrate how each rank or level in an organization is accountable to those directly superior and how the authority passes from one level to the next? | back 35 CHAIN OF COMMAND |
front 36 Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures? | back 36 POLICIES AND PROCEDURES MANUAL |
front 37 Which of the following information is MOST likely to be located in the P&P manual for a medical office | back 37 DRESS CODE |
front 38 Which of the following would be found in an administrative procedure manual? | back 38 TELEPHONE PROCEDURES |
front 39 A clinical procedures manual would MOST likely include? | back 39 REAGENTS, STANDARDS, AND CONTROLS USED |
front 40 Bill's wife was diagnosed with colon cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow Bill to stay home an take care of his wife for up to 12 weeks, without pay, without losing his job? | back 40 FAMILY MEDICAL LEAVE ACT |
front 41 Shannon is the practice manager for a mid-size medical practice. Today she is interviewing Tina for the position of medical assistant. Which of the following questions should Shannon AVOID during the interview? | back 41 ARE YOU A UNION MEMBER |
front 42 The DR. in a physician-owned office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks for your advice. Which of the following responses would be most helpful to Brenda? | back 42 MAKE SURE THE GOALS YOU SET ARE MEASURABLE, SO EMPLOYEES CAN SEE THEIR PROGRESS |
front 43 Alysia was administering an IM injection of an antibiotic to Bobby, a 7 year old child. Bobby was very nervous about getting his shot. So his mom was standing near him with her arm around him for encouragement. As she was removing the needle from Bobby, he jerked suddenly, and the tip of the needle grazed bobby's mothers forearm, breaking the skin. What form will she need to complete? | back 43 ICIDENT REPORT |
front 44 John has been an MA at the practice for 2 years and has always tried to do his job well, No matter how well he performs, his coworker Angie, who has been there for 5 years. Finds something to complain about regarding his work. He talked to her about it, but her behavior never changed. Although he loves his job, he feels he is being unfairly targeted. What can John do as a next step in resolving this issue? | back 44 ASK THE PRACTICE MANAGER TO MEDIATE/ |