Chapter 5

Helpfulness: 0
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mana 3335
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1

After earning $8 billion in profit, Royal Dutch/Shell decided to strive to double its profits within the next five years. Which classical management function would be instrumental in achieving this goal?

planning

2

Planning is ultimately based upon .

choosing a goal and developing a method or strategy to achieve that goal

3

One of the benefits of planning is how it .

does none of these

4

One of the benefits of planning is how it .

encourages people to work harder for extended periods

5

One of the benefits of planning is how it .

encourages people to engage in behaviors directly related to goal accomplishment

6

How does a company benefit from planning?

intensified effort, persistence, direction, and creation of task strategies

7

The use of planning __ in planning produces a false sense of certainty and is often cited as one of the major pitfalls of planning.

assumptions

8

According to the text, which of the following is a pitfall of planning?

a false sense of certainty based on faulty assumptions

9

Which of the following is a possible outcome of planning?

Planning may harm individual and organizational performance.

10

The last step in effective planning is to .

maintain flexibility in planning

11

According to the S.M.A.R.T. guidelines, goals should be .

measurable

12

According to the S.M.A.R.T. guidelines, goals should be .

timely

13

According to the S.M.A.R.T. guidelines, goals should be .

Role-related

14

Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?

Synergistic

15

The most popular approach to increasing goal commitment is .

encouraging workers' participation in goal setting

16

Which of the following is a commonly used method for increasing goal commitment?

encouraging worker participation in goal setting

17

Which of the following is a commonly used method for increasing goal commitment?

make goals public

18

A(n) lists the specific steps, people, resources, and time period for accomplishing a goal.

action plan

19

Which of the following is an accepted method for tracking progress toward goal achievement?

gathering and providing performance feedback

20

The goal of a company was to reduce the expenses incurred by the sales force. A manager examining weekly expense sheets would be using which of the accepted methods for tracking progress toward goal achievement?

gathering and providing performance feedback