The terms Internet and Web (World Wide Web) are synonymous.
As employees email messages with greater frequency, they continue to engage in a healthy number of face-to-face and telephone conversations.
The term polyphasic activity refers to doing more than one thing at a time.
As a result of our quest for brevity in email messages, many of us have gotten careless when it comes to spelling, grammar, and typos, which undermines our credibility with peers and supervisors.
Hermits prefer electronic communication in lieu of face-to-face contact.
“Keeping up with technology” can be summed up in what three words?
What, how, when
A(n) __________ is a company-wide computer network that serves the purposes of LAN’s and WAN’s developed using Internet technology.
Which of the following is a way to assure that the information you gather on the Internet is valid?
Validate information through outside sources
In addition to addressing the buying and selling of products, __________ also implies servicing customers, collaborating with business partners, and conducting electronic transactions within an organization.
The University of Utah conducted a study that found using a cell phone while driving is comparable to __________.
driving under the influence of alcohol
There are a number of reasons telecommuting is not for everyone. Of the following, which is one of those reasons?
Inability to be productive without a structured schedule
Of the following choices, __________ is considered the leanest communication medium.
One problem associated with the overwhelming amount of technology present in today’s business world is balancing work and personal life. Which of the following is a suggestion from the book that might help one maintain a healthy balance?
Don’t allow yourself to check e-mail and voicemail messages every hour
The techno-type that prefers electronic communication in lieu of face-to-face communication is referred to as the __________.
Finally, one prediction states that it is conceivable that __________ will erode PC sales.
MySpace is a social networking site that caters to business professionals.
Text messaging use is declining in most major U.S. companies.
The most cited use of external blogs is for consumer feedback.
According to the American Management Association, more than half of major U.S. companies are reviewing their employees’ communication via e-mail and the Internet.
Instant messages should be used for long messages as well as short messages.
In which of the following situations is e-mail a good communication medium to use?
when your message concerns routine matters.
One of the stated downsides of the Electronic Communications Privacy Act is that __________.
morale can suffer
You should avoid using __________ and __________ in business e-mail.
acronyms; abbreviations excessive bold font; italics
Which of the following is a defining characteristic of IM (instant messaging)?
near real-time operation
Which one of the following is an example of how instant messaging facilitates communication?
It helps quicken the response time between customer service and customers.
What is one benefit of text messaging that instant messaging does not have?
Text messages can be received away from a computer.
In many ways instant messaging is replacing __________.
short phone transactions.
Which of the following is an example of instant messaging etiquette?
Log off IM when not in use.
intended to be short and updated frequently.
The most-cited use of external blogs is for __________.
The cornerstone of good organization is a clearly stated purpose.
Businesspersons must exercise caution when writing, as misuse of terms can be perceived as biased and insensitive language and may lead to discrimination suits.
However," "along the same lines," and "second" are all examples of transitional words.
Often an inexperienced writer will cut and paste sections of other documents, resulting in an incoherent document full of many styles.
Business writers are encouraged to freewrite during the editing/revising phase.
Business writing stresses
Which of the following is an external audience that is not directly affected by the message?
Giving examples is one of the most common ways to:
develop unfamiliar concepts.
Business writers use analogies to:
help the audience see the idea in a new light.
Which of the following is a way to create a tone of goodwill?
emphasize reader benefits
Which of the following is an example of a “you-oriented” statement?
If you thrive in an environment that is always challenging, you can flourish here.
A(n) __________ sentence is the umbrella, which covers all the other sentences in the paragraph.
How do transitional words bring coherence to a paragraph?
by acting as sign posts to the readers to show relationships between ideas
According to the author of the book Write Up the Corporate Ladder, what is the first step in the business writing planning process?
Choose a format.
Which of the following is not one of the common reasons people experience writer’s block?
They do not believe writing is highly valued.