NBE ARTS Study Guide Questions Flashcards


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1

Which religious sect requests the use of the words "passed on" rather than "died or deceased" in the death notice of the obituary?

Christian Scientist

2

The casket used in a Jewish Orthodox funeral service is called a/n:

c. Aron

3

Under this condition a Veteran's Burial Benefits can be paid directly to the funeral home:

if the funeral home can demonstrate that a veteran's funeral bill is unpaid

4

At the conclusion of a Greek Orthodox funeral service, the congregation will pass by the casket and:

c. kiss the icon

5

A general term designating a place suitable for the reception of a dead human body is a/an:

a. tomb

6

The decedent's social security number is required to be entered on a/an:

a. death certificate

7

A speech about the character of a deceased person a the funeral service is known as a/an:

a. eulogy

8

A funeral procession is also known as a:

c. cortege

9

An unsolicited gift to a clergyman is called a/an:

d. honorarium

10

A veteran's grave maker can be obtained by making application to the:

B. Veteran Administration

11

The proper terminology for the placing of cremated remains into a final container is:

b. inurnment

12

When placing the casket on the lowering device, the casket bearers should grasp this portion of the handle:

c. bar

13

Traditionally, the name given to a symbolic cloth covering placed over the casket is a/an:

a. pall

14

A Protestant church designed so that the pulpit is centered in the sanctuary is called:

b. non-liturgical

15

The United States flag that accompanies the body of the deceased military person should be presented to the:

b. surviving spouse or next of kin

16

A mournful poem or song of lamentation for the dead is a/an:

b. elegy

17

The main body of the church where seating is provided is the:

c. nave

18

an altar attendant is called a/an:

b. acolyte

19

The person who presides at the funeral service for the Church of Jesus Christ of Latter Day Saints is the:

d. bishop of the ward

20

Embalming is usually not practiced by the

c. jewish orthodox

21

A cross with the image of the body of Christ superimposed is a:

c. crucifix

22

A monument which is erected to the memory of the dead, but containing no remains is a/an:

b. cenotaph

23

the only non-declinable fee on the General Price List is the:

b. basic service fee

24

Which of the following disclosures are required on the General Price List by the FTC Funeral Rule:

d. right of selection

25

If a consumer does not want to accept or look at the General Price List:

d. you do not have to do anything else

26

The indirect method of approach for casket selection requires:

b. adequate pre-counseling

27

How many caskets should be shown in a casket selection room?

c. 12-30

28

In ordering inventory, the funeral home manager knows that the quantity to be purchased which minimizes total costs is the:

d. economic order quantity

29

How can a funeral director develop an effective public relations campaign?

b. develop public presentations on the value of the funeral

30

The process of planning and executing the development, pricing, promotion, and distribution of an organization's goods/services:

b. marketing

31

If a funeral home provides direct cremation, the Amended Funeral Rule requires you to:

a. offer alternative containers or wood boxes

32

If a supplier offers a reduction of the price given for payment of an account within the time limits established by the sales contract, this is known as a:

c. cash discount

33

A director's casket sales for a week are as follows:

$750

$900

$900

$1175

$900

The mode is:

b. 900

34

The advantage of the declining price structure:

d. CVI improves with higher priced caskets

35

A coffin or casket made entirely of wood and containing no metal parts would be required for the religion:

d. jewish

36

The dimensions of a particular steel casket are 6'6 long and 23" wide. A casket invoiced as 6'6" XX would be how many inches wide:

b. 27

37

Which of the following is classified as a hardwood?

d. oak

38

A burial vault which is closed by lowering the dome over the base describes a/an:

d. air seal

39

An example of a non-ferrous metal is:

a. bronze

40

An option to a traditional casket display room would be:

b. a vertical computer program

41

In order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket occur over a fixed period of time. This is called:

b. sales frequency

42

The purchasing, pricing, display, and sale of the product is known as:

c. merchandising

43

When collecting market data, the statistical study of human populations with respect to their size, and density, distribution, composition, and income is known as:

c. demographics

44

The funeral director's casket sales for the week are:

$700

$1500

$1200

The mean is:

a. 1133.33

45

A method of price quotation in which one price includes both service and casket is:

b. unit pricing

46

According to the FTC Funeral Rule, funeral directors may:

a. offer a traditional funeral package at a discount

47

Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population. This is called:

d. economic base

48

The best lighting option for the selection room is:

b. indirect incandescent

49

If a preneed sale takes place outside of the funeral establishment, the customer may cancel the contract within:

a. 3 days

50

Most experts recommend that a funeral home spend what percentage of its yearly gross income on advertising?

b. 2-5%

51

Carl Rogers is well known for his work in humanistic therapy, which is also known as:

d. client centered therapy

52

A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an:

c. conditioned response

53

Which of the following is a determinant of grief?

b. concurrent stresses

54

The event of a loss is:

c. bereavement

55

The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called:

a. denial

56

According to Bowlby, attachments come from a need for:

d. safety and security

57

"Affect" is synonymous with:

b. emotion

58

The process of incorporating a loss into one's life is known as:

b. mourning

59

blame directed outward is the definition of:

b. anger

60

blame directed inward is the definition of:

a. guilt

61

Psychology is defined as the study of:

b. human behavior

62

Crying would be an example of a/an:

c. external response to an emotion

63

Suicide resulting from a hopeless situation is:

c. fatalistic

64

The funeral rite satisfies all of the following needs of the survivors EXCEPT:

a. stress

65

An emotion characterized by sudden and extreme fear is:

a. panic

66

In the early stages of developing a counseling relationship, it is important for the counselor to be:

b. nonjudgmental

67

Directive counseling is also known as:

a. active

68

Which of the following acts of mourning is to experience the pain of loss?

b. second

69

Using specialized techniques to help people with abnormal grief is known as:

a. grief therapy

70

Carl Rogers is most frequently associated with

d. unconditional positive regard

71

The state of being prevented from attaining a goal best defines:

d. frustration

72

Client-centered counseling is also known as:

c. non-directive

73

Helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame best defines:

c. grief counseling

74

Which of the following types of death would allow for anticipatory grief to occur?

b. AIDS

75

Of the following, who has the primary right to control final disposition of a body?

a. adult son

76

If there is no will, the property and holdings of a deceased person will be distributed according to law and an administrator/person representative will be appointed by the:

c. court

77

In legal terminology, a dead human body is considered:

b. quasi-property

78

A good business technique in funeral arrangments is to:

c. have a written contract

79

The next of kin who delivers the personal effects of the deceased to the funeral director is properly termed a:

b. bailor

80

State regulation of funeral services for the health and welfare of citizens is an example of a state's:

c. police power

81

A dead human body:

b. is not property in a real sense

82

The funeral director who has physical possession of a dead human body is said to have:

a. actual custody

83

In a cortege, drivers who are under the control of the funeral director are legally referred to as:

d. agent drivers

84

Although a dead body is in one mortuary, the mortuary which has control of the final disposition is said to have:

b. constructive custody

85

As a funeral director, the only people you should inform, even if asked, that the deceased has an infectious disease are appropriate members of:

c. your staff

86

A practitioner serves a family and provides both services and merchandise. The state requires the funeral home to pay 4% sales tax on merchandise. Prices are as follows:

Services $2000

Casket $2250

Vault $1600

Total $5850

How much sales tax does the funeral director pay the state?

c. $154

87

Any rate of interest above the maximum rate allowable by law is:

b. usury

88

THe party who makes an offer is called the:

c. offeror

89

The party who is sued in a civil suit is known as the:

a. defendant

90

The doctrine of stare decisis is concerned with:

b. case law

91

The term that is used when all the terms of a contract have been fully performed by the contracting parties is:

d. executed

92

A business that is owned by one person is classified as a:

c. sole proprietorship

93

False statements made in writing for the purpose of injuring the reputation of another constitute:

b. libel

94

Personal property permanently attached to land is known as a:

d. fixture

95

Which of the following terms describes a sale in which the buyer, so long as the buyer is not in default, has a right to possession before payment in full is made?

d. conditional sale

96

A contract to keep an offer open for a specified period of time supported by consideration is called a/an:

a. option

97

The person appointed by a court to oversee an estate is the:

d. administrator

98

In law, a relationship of trust is expressed by the term:

c. fiduciary

99

An intoxicated person makes a contract. It is:

d. voidable

100

The branch of the law which deals with the rules of conduct and actions governing a mortician during his legal relations with the public is:

c. mortuary law

101

A private or civil wrong whose cause is intentional or caused by negligence for which there may be action or damages is a:

a. tort

102

A notice of complaint given to a defendant defining the complaint and a time frame in which an answer must be received is a(n):

a. summons

103

An intentional statement of false facts upon which an injured party relied in a decision to enter into a contract, to their detriment is:

b. fraud

104

The method of removing one's free will in making a decision by threat to do physical harm to the person, his family, or property is:

a. duress

105

Unauthorized embalming may be viewed by the courts as which type of violation:

c. mutilation

106

A suitable container for cremation would be a (an):

a. alternative container

107

Prior to cremation, consent for removing this item must be obtained:

a. pacemaker

108

If a family supplies an urn that was purchased at a different location, the funeral director can legalley:

d. use the urn provided by the family

109

Which of the following people would have the right to authorize the cremation for Mary:

c. Mary's adult children

110

The difference between a burial vault and a grave liner is:

d. burial vaults seal

111

A metal or concrete container designed to protect the casket is a:

c. vault

112

The person responsible to confirm that a pacemaker has been removed from the deceased prior to cremation is the:

b. crematory operator

113

The documents required for cremation include the authorization for cremation, the cremation permit, and the:

d. death certificate

114

Jewelry and personal effects of the deceased should be:

c. removed, documented, and returned or disposed of according to the families instructions

115

It is appropriate for the funeral director to leave the cemetery:

c. after the casket is lowered

116

A joint family is always:

patriarchal

117

A funeral rite that is adjusted to the needs and wants of those involved is known as:

adaptive

118

Social customs which may be broken without serious consequences are known as:

folkways

119

The religion of the United States is basically

Judeo-Christian

120

In the late 19th century, funeral services were usually held in the

home

121

All of the following are a part of the normal grief response except:

experience symptoms of the deceased’s last illness

122

Blame directed inward is the definition of:

guilt

123

Blame directed outward is the definition of:

anger

124

The third stage of anticipatory grief described by Kubler-Ross is

bargaining

125

Which of the following types of death would allow for anticipatory grief to occur?

AIDS

126

What type of damages pay over and above the actual loss?

punitive

127

Rules and Regulations passed by the Federal Trade Commission (FTC) are examples of

administrative law

128

False statements made in writing for the purpose of injuring the reputation of another constitute

libel

129

A contract in which terms have NOT been fully performed by all parties is

executory

130

A funeral director leasing a funeral coach from a livery service is an example of what type of bailment?

mutual benefit

131

Clothes and jewelry given to the funeral director to be placed on the dead body are considered in law as

bailed property

132

Funeral claims against the decedent’s estate are

preferred claims

133

A funeral director is generally NOT responsbile for accidents that occur

at the place where death occurs.

134

In a cortege, drivers that are under the control of the funeral director are legally referred to as

agent drivers

135

A funeral director may discuss information on a death certificate ONLY with

immediate family members

136

The proper title for an officiant of the Christian Science faith is a

reader

137

A Greek orthodox religious picture is called

an icon

138

Which of the following in NOT specifically required by the Federal Trade Commission (FTC)?

funeral agreement form

139

The time limit for making application for a veteran’s headstone for a deceased veteran is

no time limit

140

Traditionally, the name given to a symbolic cloth covering placed over the casket is

a pall

141

In casket manufacturing, kapok is used as

a padding material

142

Support from the funeral director is most recognizable in what type of selection room approach?

direct

143

A wedge-shaped burial container, which is broader at the shoulders than at the head or feet, is a

coffin

144

The part of the casket handle which the pallbearers grasp is the

bar

145

What casket lining material is considered the standard for expensive caskets?

velvet

146

A liquidity ratio that measures the ability of a firm to meet its current debt on short notice is called the

quick asset ratio

147

Gross sales minus sales returns and allowances, and minus discounts on sales yields, are

net sales

148

A transaction in which caskets are bought on account from a supplier should be recorded as a credit to

accounts payable

149

The right-hand amount column of a standard two-column ledger account form is called the

credit column

150

Assets that are easily converted into cash are termed

liquid

151

If the total of expenses is smaller than the total of revenues, the difference is termed

net profit

152

What is the interest on a $1000 note for 1 month at 8% annual interest rate?

$6.67

153

When cash is spent in the aquisition of an asset, the net worth of the business is

not affected

154

An increase in proprietorship as a result of a business transaction is considered

income

155

The left side of a standard account is called the

debit side