A general term designating a place suitable for the reception of a dead human body is a/an:

a. tomb

The decedent's social security number is required to be entered on a/an:

a. death certificate

A speech about the character of a deceased person a the funeral service is known as a/an:

a. eulogy

A funeral procession is also known as a:

c. cortege

An unsolicited gift to a clergyman is called a/an:

d. honorarium

A veteran's grave maker can be obtained by making application to the:

B. Veteran Administration

The proper terminology for the placing of cremated remains into a final container is:

b. inurnment

When placing the casket on the lowering device, the casket bearers should grasp this portion of the handle:

c. bar

Traditionally, the name given to a symbolic cloth covering placed over the casket is a/an:

a. pall

A Protestant church designed so that the pulpit is centered in the sanctuary is called:

b. non-liturgical

The United States flag that accompanies the body of the deceased military person should be presented to the:

b. surviving spouse or next of kin

A mournful poem or song of lamentation for the dead is a/an:

b. elegy

The main body of the church where seating is provided is the:

c. nave

an altar attendant is called a/an:

b. acolyte

The person who presides at the funeral service for the Church of Jesus Christ of Latter Day Saints is the:

d. bishop of the ward

Embalming is usually not practiced by the

c. jewish orthodox

A cross with the image of the body of Christ superimposed is a:

c. crucifix

A monument which is erected to the memory of the dead, but containing no remains is a/an:

b. cenotaph

the only non-declinable fee on the General Price List is the:

b. basic service fee

Which of the following disclosures are required on the General Price List by the FTC Funeral Rule:

d. right of selection

If a consumer does not want to accept or look at the General Price List:

d. you do not have to do anything else

The indirect method of approach for casket selection requires:

b. adequate pre-counseling

How many caskets should be shown in a casket selection room?

c. 12-30

In ordering inventory, the funeral home manager knows that the quantity to be purchased which minimizes total costs is the:

d. economic order quantity

How can a funeral director develop an effective public relations campaign?

b. develop public presentations on the value of the funeral

The process of planning and executing the development, pricing, promotion, and distribution of an organization's goods/services:

b. marketing

If a funeral home provides direct cremation, the Amended Funeral Rule requires you to:

a. offer alternative containers or wood boxes

If a supplier offers a reduction of the price given for payment of an account within the time limits established by the sales contract, this is known as a:

c. cash discount

A director's casket sales for a week are as follows:

$750

$900

$900

$1175

$900

The mode is:

b. 900

The advantage of the declining price structure:

d. CVI improves with higher priced caskets

A coffin or casket made entirely of wood and containing no metal parts would be required for the religion:

d. jewish

The dimensions of a particular steel casket are 6'6 long and 23" wide. A casket invoiced as 6'6" XX would be how many inches wide:

b. 27

Which of the following is classified as a hardwood?

d. oak

A burial vault which is closed by lowering the dome over the base describes a/an:

d. air seal

An example of a non-ferrous metal is:

a. bronze

An option to a traditional casket display room would be:

b. a vertical computer program

In order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket occur over a fixed period of time. This is called:

b. sales frequency

The purchasing, pricing, display, and sale of the product is known as:

c. merchandising

When collecting market data, the statistical study of human populations with respect to their size, and density, distribution, composition, and income is known as:

c. demographics

The funeral director's casket sales for the week are:

$700

$1500

$1200

The mean is:

a. 1133.33

A method of price quotation in which one price includes both service and casket is:

b. unit pricing

According to the FTC Funeral Rule, funeral directors may:

a. offer a traditional funeral package at a discount

Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population. This is called:

d. economic base

The best lighting option for the selection room is:

b. indirect incandescent

If a preneed sale takes place outside of the funeral establishment, the customer may cancel the contract within:

a. 3 days

Most experts recommend that a funeral home spend what percentage of its yearly gross income on advertising?

b. 2-5%

Carl Rogers is well known for his work in humanistic therapy, which is also known as:

d. client centered therapy

A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an:

c. conditioned response

Which of the following is a determinant of grief?

b. concurrent stresses

The event of a loss is:

c. bereavement

The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called:

a. denial

According to Bowlby, attachments come from a need for:

d. safety and security

"Affect" is synonymous with:

b. emotion

The process of incorporating a loss into one's life is known as:

b. mourning

blame directed outward is the definition of:

b. anger

blame directed inward is the definition of:

a. guilt

Psychology is defined as the study of:

b. human behavior

Crying would be an example of a/an:

c. external response to an emotion

Suicide resulting from a hopeless situation is:

c. fatalistic

The funeral rite satisfies all of the following needs of the survivors EXCEPT:

a. stress

An emotion characterized by sudden and extreme fear is:

a. panic

In the early stages of developing a counseling relationship, it is important for the counselor to be:

b. nonjudgmental

Directive counseling is also known as:

a. active

Which of the following acts of mourning is to experience the pain of loss?

b. second

Using specialized techniques to help people with abnormal grief is known as:

a. grief therapy

Carl Rogers is most frequently associated with

d. unconditional positive regard

The state of being prevented from attaining a goal best defines:

d. frustration

Client-centered counseling is also known as:

c. non-directive

Helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame best defines:

c. grief counseling

Which of the following types of death would allow for anticipatory grief to occur?

b. AIDS

Of the following, who has the primary right to control final disposition of a body?

a. adult son

If there is no will, the property and holdings of a deceased person will be distributed according to law and an administrator/person representative will be appointed by the:

c. court

In legal terminology, a dead human body is considered:

b. quasi-property

A good business technique in funeral arrangments is to:

c. have a written contract

The next of kin who delivers the personal effects of the deceased to the funeral director is properly termed a:

b. bailor

State regulation of funeral services for the health and welfare of citizens is an example of a state's:

c. police power

A dead human body:

b. is not property in a real sense

The funeral director who has physical possession of a dead human body is said to have:

a. actual custody

In a cortege, drivers who are under the control of the funeral director are legally referred to as:

d. agent drivers

Although a dead body is in one mortuary, the mortuary which has control of the final disposition is said to have:

b. constructive custody

As a funeral director, the only people you should inform, even if asked, that the deceased has an infectious disease are appropriate members of:

c. your staff

A practitioner serves a family and provides both services and merchandise. The state requires the funeral home to pay 4% sales tax on merchandise. Prices are as follows:

Services $2000

Casket $2250

Vault $1600

Total $5850

How much sales tax does the funeral director pay the state?

c. $154

Any rate of interest above the maximum rate allowable by law is:

b. usury

THe party who makes an offer is called the:

c. offeror

The party who is sued in a civil suit is known as the:

a. defendant

The doctrine of stare decisis is concerned with:

b. case law

The term that is used when all the terms of a contract have been fully performed by the contracting parties is:

d. executed

A business that is owned by one person is classified as a:

c. sole proprietorship

False statements made in writing for the purpose of injuring the reputation of another constitute:

b. libel

Personal property permanently attached to land is known as a:

d. fixture

Which of the following terms describes a sale in which the buyer, so long as the buyer is not in default, has a right to possession before payment in full is made?

d. conditional sale

A contract to keep an offer open for a specified period of time supported by consideration is called a/an:

a. option

The person appointed by a court to oversee an estate is the:

d. administrator

In law, a relationship of trust is expressed by the term:

c. fiduciary

An intoxicated person makes a contract. It is:

d. voidable

The branch of the law which deals with the rules of conduct and actions governing a mortician during his legal relations with the public is:

c. mortuary law

A private or civil wrong whose cause is intentional or caused by negligence for which there may be action or damages is a:

a. tort

A notice of complaint given to a defendant defining the complaint and a time frame in which an answer must be received is a(n):

a. summons

An intentional statement of false facts upon which an injured party relied in a decision to enter into a contract, to their detriment is:

b. fraud

The method of removing one's free will in making a decision by threat to do physical harm to the person, his family, or property is:

a. duress

Unauthorized embalming may be viewed by the courts as which type of violation:

c. mutilation

A suitable container for cremation would be a (an):

a. alternative container

Prior to cremation, consent for removing this item must be obtained:

a. pacemaker

If a family supplies an urn that was purchased at a different location, the funeral director can legalley:

d. use the urn provided by the family

Which of the following people would have the right to authorize the cremation for Mary:

c. Mary's adult children

The difference between a burial vault and a grave liner is:

d. burial vaults seal

A metal or concrete container designed to protect the casket is a:

c. vault

The person responsible to confirm that a pacemaker has been removed from the deceased prior to cremation is the:

b. crematory operator

The documents required for cremation include the authorization for cremation, the cremation permit, and the:

d. death certificate

Jewelry and personal effects of the deceased should be:

c. removed, documented, and returned or disposed of according to the families instructions

It is appropriate for the funeral director to leave the cemetery:

c. after the casket is lowered

A joint family is always:

patriarchal

A funeral rite that is adjusted to the needs and wants of those involved is known as:

adaptive

Social customs which may be broken without serious consequences are known as:

folkways

The religion of the United States is basically

Judeo-Christian

In the late 19th century, funeral services were usually held in the

home

All of the following are a part of the normal grief response except:

experience symptoms of the deceased’s last illness

Blame directed inward is the definition of:

guilt

Blame directed outward is the definition of:

anger

The third stage of anticipatory grief described by Kubler-Ross is

bargaining

Which of the following types of death would allow for anticipatory grief to occur?

AIDS

What type of damages pay over and above the actual loss?

punitive

Rules and Regulations passed by the Federal Trade Commission (FTC) are examples of

administrative law

False statements made in writing for the purpose of injuring the reputation of another constitute

libel

A contract in which terms have NOT been fully performed by all parties is

executory

A funeral director leasing a funeral coach from a livery service is an example of what type of bailment?

mutual benefit

Clothes and jewelry given to the funeral director to be placed on the dead body are considered in law as

bailed property

Funeral claims against the decedent’s estate are

preferred claims

A funeral director is generally NOT responsbile for accidents that occur

at the place where death occurs.

In a cortege, drivers that are under the control of the funeral director are legally referred to as

agent drivers

A funeral director may discuss information on a death certificate ONLY with

immediate family members

The proper title for an officiant of the Christian Science faith is a

reader

A Greek orthodox religious picture is called

an icon

Which of the following in NOT specifically required by the Federal Trade Commission (FTC)?

funeral agreement form

The time limit for making application for a veteran’s headstone for a deceased veteran is

no time limit

Traditionally, the name given to a symbolic cloth covering placed over the casket is

a pall

In casket manufacturing, kapok is used as

a padding material

Support from the funeral director is most recognizable in what type of selection room approach?

direct

A wedge-shaped burial container, which is broader at the shoulders than at the head or feet, is a

coffin

The part of the casket handle which the pallbearers grasp is the

bar

What casket lining material is considered the standard for expensive caskets?

velvet

A liquidity ratio that measures the ability of a firm to meet its current debt on short notice is called the

quick asset ratio

Gross sales minus sales returns and allowances, and minus discounts on sales yields, are

net sales

A transaction in which caskets are bought on account from a supplier should be recorded as a credit to

accounts payable

The right-hand amount column of a standard two-column ledger account form is called the

credit column

Assets that are easily converted into cash are termed

liquid

If the total of expenses is smaller than the total of revenues, the difference is termed

net profit

What is the interest on a $1000 note for 1 month at 8% annual interest rate?

$6.67

When cash is spent in the aquisition of an asset, the net worth of the business is

not affected

An increase in proprietorship as a result of a business transaction is considered

income

The left side of a standard account is called the

debit side