What is the benefit of virtual teams?
Reduced real estate costs and global expertise
What term describes discomfort caused by conflicting beliefs and actions?
Cognitive dissonance
What is judging someone based on one positive trait called?
Halo effect
What power allows managers to discipline employees?
Coercive power
What communication type involves direct interaction with customers?
External communication
What type of empathy involves wanting to help?
Compassionate empathy
What type of teams are made of members from different departments?
Cross-functional teams
What ability reflects understanding and managing emotions?
Emotional intelligence
What stage has the lowest trust?
Forming
What happens when expectations cause ehavior to align with them?
Self-fulfilling prophecy
What is the mix of skills and abilities on a team called?
Team composition
What are face-to-face meetings best for sensitive messages?
They are a rich communication medium
What stage prepares employees for change in Lewin's model?
Unfreezing
What type of conflict harms performance?
Dysfunctional conflict
Employees receiving a percentage of company profits is what system?
Profit sharing
What barrier is caused by technology failures?
Physical barrier
What outcome is promoted when a manager emphasizes employee well-being and meaning at work?
Positive work environment/flourishing
What is the best practice for managing virtual teams?
Leverage a global talent pool
Which leadership style includes charismatic leadership?
Transformational leadership
What organizational tool shows who should receive formal internal communication?
Organizational chart
What should leaders encourage during the forming stage?
Getting to know one another
What type of change involves anticipating problems before they occur?
Proactive change
What happens when an employee believes in the mission but dislikes tasks and hours?
Job satisfaction is low
What describes strong unity and a 'we' feeling in teams?
Group cohesiveness
What compensation system gives higher pay due to added education?
Pay for knowledge
What term describes emotional or behavioral pushback against new routines?
Resistance to change
What distinction must a social media policy clearly define?
Professional vs personal use
What is a common drawback of open-plan offices?
Employees feel on all day/lack privacy
What decision-making method assigns someone to intentionally critique ideas?
Devil’s advocacy
What happens to behaviors reinforced with rewards?
Behaviors are repeated
What is the force when regulatory pressure forces strategy changes?
Social and political pressure
What force for change do advances in AI and automation represent?
Technological force
What acquired need explains influencing coworkers and taking charge?
Need for power
What leadership behavior involves defining roles and expectations?
Initiating structure
What type of force includes demographic trends and globalization?
Outside forces for change
What is email considered due to its low richness?
A lean medium
Which leadership approach argues effectiveness depends on the situation?
Situational leadership
Whick Maslow need includes recognition and reputation?
Esteem needs
What is an example of pay-for-performance?
Sales commissions
What barrier exists when a message is poorly worded?
Encoding barrier
What is believing outcomes depend on external factors called?
External locus of control
What team stage focuses on task completion?
Performing
What is the first step when motivation is low?
Identify which job characteristics are weak
What is a result of barriers limiting advancement of minorities?
Glass ceiling
Assigning traits based on group membership is what distortion?
Stereotyping
What medium conveys the lease richness of information?
Flyer on a bulletin board
Which medium best reaches older customers?
Telephone calls
What is the best conflict-handling style to use if an issue is
unimportant to you but
important to others?
Accomodating
How do teams typically move past the storing stage?
A respected member pushes resolution
What causes conflict between departments?
Inconsistent goals or rewards
What should be included at the end of a speech?
A call to action
Why do people often remember the last information they hear most clearly?
Recency effect
What team type increases autonomy and quality of work life?
Self-managed teams
What reflects difficulty influencing peers?
Low position power
Sharing information to achieve common goals defines what?
Collaboration
Employees who feel treated fairly are more likely to do what?
Support organizational change
Using strong passwords helps prevent what?
Cybersecurity threats
What type of force includes workforce diversity?
Demographic force
Which reward system best encourages collaboration?
Group-based rewards
Flexible schedules and childcare benefits address what employee need?
Work-life balance
When someone seeks others' input before deciding, what influence tactic is used?
Consultation
What are groups formed for friendship or shared interests called?
Informal groups