front 1 What is the benefit of virtual teams? | back 1 Reduced real estate costs and global expertise |
front 2 What term describes discomfort caused by conflicting beliefs and actions? | back 2 Cognitive dissonance |
front 3 What is judging someone based on one positive trait called? | back 3 Halo effect |
front 4 What power allows managers to discipline employees? | back 4 Coercive power |
front 5 What communication type involves direct interaction with customers? | back 5 External communication |
front 6 What type of empathy involves wanting to help? | back 6 Compassionate empathy |
front 7 What type of teams are made of members from different departments? | back 7 Cross-functional teams |
front 8 What ability reflects understanding and managing emotions? | back 8 Emotional intelligence |
front 9 What stage has the lowest trust? | back 9 Forming |
front 10 What happens when expectations cause ehavior to align with them? | back 10 Self-fulfilling prophecy |
front 11 What is the mix of skills and abilities on a team called? | back 11 Team composition |
front 12 What are face-to-face meetings best for sensitive messages? | back 12 They are a rich communication medium |
front 13 What stage prepares employees for change in Lewin's model? | back 13 Unfreezing |
front 14 What type of conflict harms performance? | back 14 Dysfunctional conflict |
front 15 Employees receiving a percentage of company profits is what system? | back 15 Profit sharing |
front 16 What barrier is caused by technology failures? | back 16 Physical barrier |
front 17 What outcome is promoted when a manager emphasizes employee well-being and meaning at work? | back 17 Positive work environment/flourishing |
front 18 What is the best practice for managing virtual teams? | back 18 Leverage a global talent pool |
front 19 Which leadership style includes charismatic leadership? | back 19 Transformational leadership |
front 20 What organizational tool shows who should receive formal internal communication? | back 20 Organizational chart |
front 21 What should leaders encourage during the forming stage? | back 21 Getting to know one another |
front 22 What type of change involves anticipating problems before they occur? | back 22 Proactive change |
front 23 What happens when an employee believes in the mission but dislikes tasks and hours? | back 23 Job satisfaction is low |
front 24 What describes strong unity and a 'we' feeling in teams? | back 24 Group cohesiveness |
front 25 What compensation system gives higher pay due to added education? | back 25 Pay for knowledge |
front 26 What term describes emotional or behavioral pushback against new routines? | back 26 Resistance to change |
front 27 What distinction must a social media policy clearly define? | back 27 Professional vs personal use |
front 28 What is a common drawback of open-plan offices? | back 28 Employees feel on all day/lack privacy |
front 29 What decision-making method assigns someone to intentionally critique ideas? | back 29 Devil’s advocacy |
front 30 What happens to behaviors reinforced with rewards? | back 30 Behaviors are repeated |
front 31 What is the force when regulatory pressure forces strategy changes? | back 31 Social and political pressure |
front 32 What force for change do advances in AI and automation represent? | back 32 Technological force |
front 33 What acquired need explains influencing coworkers and taking charge? | back 33 Need for power |
front 34 What leadership behavior involves defining roles and expectations? | back 34 Initiating structure |
front 35 What type of force includes demographic trends and globalization? | back 35 Outside forces for change |
front 36 What is email considered due to its low richness? | back 36 A lean medium |
front 37 Which leadership approach argues effectiveness depends on the situation? | back 37 Situational leadership |
front 38 Whick Maslow need includes recognition and reputation? | back 38 Esteem needs |
front 39 What is an example of pay-for-performance? | back 39 Sales commissions |
front 40 What barrier exists when a message is poorly worded? | back 40 Encoding barrier |
front 41 What is believing outcomes depend on external factors called? | back 41 External locus of control |
front 42 What team stage focuses on task completion? | back 42 Performing |
front 43 What is the first step when motivation is low? | back 43 Identify which job characteristics are weak |
front 44 What is a result of barriers limiting advancement of minorities? | back 44 Glass ceiling |
front 45 Assigning traits based on group membership is what distortion? | back 45 Stereotyping |
front 46 What medium conveys the lease richness of information? | back 46 Flyer on a bulletin board |
front 47 Which medium best reaches older customers? | back 47 Telephone calls |
front 48 What is the best conflict-handling style to use if an issue is
unimportant to you but | back 48 Accomodating |
front 49 How do teams typically move past the storing stage? | back 49 A respected member pushes resolution |
front 50 What causes conflict between departments? | back 50 Inconsistent goals or rewards |
front 51 What should be included at the end of a speech? | back 51 A call to action |
front 52 Why do people often remember the last information they hear most clearly? | back 52 Recency effect |
front 53 What team type increases autonomy and quality of work life? | back 53 Self-managed teams |
front 54 What reflects difficulty influencing peers? | back 54 Low position power |
front 55 Sharing information to achieve common goals defines what? | back 55 Collaboration |
front 56 Employees who feel treated fairly are more likely to do what? | back 56 Support organizational change |
front 57 Using strong passwords helps prevent what? | back 57 Cybersecurity threats |
front 58 What type of force includes workforce diversity? | back 58 Demographic force |
front 59 Which reward system best encourages collaboration? | back 59 Group-based rewards |
front 60 Flexible schedules and childcare benefits address what employee need? | back 60 Work-life balance |
front 61 When someone seeks others' input before deciding, what influence tactic is used? | back 61 Consultation |
front 62 What are groups formed for friendship or shared interests called? | back 62 Informal groups |