What is the benefit of virtual teams?

Reduced real estate costs and global expertise

What term describes discomfort caused by conflicting beliefs and actions?

Cognitive dissonance

What is judging someone based on one positive trait called?

Halo effect

What power allows managers to discipline employees?

Coercive power

What communication type involves direct interaction with customers?

External communication

What type of empathy involves wanting to help?

Compassionate empathy

What type of teams are made of members from different departments?

Cross-functional teams

What ability reflects understanding and managing emotions?

Emotional intelligence

What stage has the lowest trust?

Forming

What happens when expectations cause ehavior to align with them?

Self-fulfilling prophecy

What is the mix of skills and abilities on a team called?

Team composition

What are face-to-face meetings best for sensitive messages?

They are a rich communication medium

What stage prepares employees for change in Lewin's model?

Unfreezing

What type of conflict harms performance?

Dysfunctional conflict

Employees receiving a percentage of company profits is what system?

Profit sharing

What barrier is caused by technology failures?

Physical barrier

What outcome is promoted when a manager emphasizes employee well-being and meaning at work?

Positive work environment/flourishing

What is the best practice for managing virtual teams?

Leverage a global talent pool

Which leadership style includes charismatic leadership?

Transformational leadership

What organizational tool shows who should receive formal internal communication?

Organizational chart

What should leaders encourage during the forming stage?

Getting to know one another

What type of change involves anticipating problems before they occur?

Proactive change

What happens when an employee believes in the mission but dislikes tasks and hours?

Job satisfaction is low

What describes strong unity and a 'we' feeling in teams?

Group cohesiveness

What compensation system gives higher pay due to added education?

Pay for knowledge

What term describes emotional or behavioral pushback against new routines?

Resistance to change

What distinction must a social media policy clearly define?

Professional vs personal use

What is a common drawback of open-plan offices?

Employees feel on all day/lack privacy

What decision-making method assigns someone to intentionally critique ideas?

Devil’s advocacy

What happens to behaviors reinforced with rewards?

Behaviors are repeated

What is the force when regulatory pressure forces strategy changes?

Social and political pressure

What force for change do advances in AI and automation represent?

Technological force

What acquired need explains influencing coworkers and taking charge?

Need for power

What leadership behavior involves defining roles and expectations?

Initiating structure

What type of force includes demographic trends and globalization?

Outside forces for change

What is email considered due to its low richness?

A lean medium

Which leadership approach argues effectiveness depends on the situation?

Situational leadership

Whick Maslow need includes recognition and reputation?

Esteem needs

What is an example of pay-for-performance?

Sales commissions

What barrier exists when a message is poorly worded?

Encoding barrier

What is believing outcomes depend on external factors called?

External locus of control

What team stage focuses on task completion?

Performing

What is the first step when motivation is low?

Identify which job characteristics are weak

What is a result of barriers limiting advancement of minorities?

Glass ceiling

Assigning traits based on group membership is what distortion?

Stereotyping

What medium conveys the lease richness of information?

Flyer on a bulletin board

Which medium best reaches older customers?

Telephone calls

What is the best conflict-handling style to use if an issue is unimportant to you but
important to others?

Accomodating

How do teams typically move past the storing stage?

A respected member pushes resolution

What causes conflict between departments?

Inconsistent goals or rewards

What should be included at the end of a speech?

A call to action

Why do people often remember the last information they hear most clearly?

Recency effect

What team type increases autonomy and quality of work life?

Self-managed teams

What reflects difficulty influencing peers?

Low position power

Sharing information to achieve common goals defines what?

Collaboration

Employees who feel treated fairly are more likely to do what?

Support organizational change

Using strong passwords helps prevent what?

Cybersecurity threats

What type of force includes workforce diversity?

Demographic force

Which reward system best encourages collaboration?

Group-based rewards

Flexible schedules and childcare benefits address what employee need?

Work-life balance

When someone seeks others' input before deciding, what influence tactic is used?

Consultation

What are groups formed for friendship or shared interests called?

Informal groups