1
Tell me about a time you solved a difficult problem.
- Situation: “During my internship, I noticed mismatched figures in the truck operation budget.”
- Task: “It was my responsibility to make sure the report was accurate before submission.”
- Action: “I carefully reviewed the documents, verified receipts, and coordinated with my team to trace the error.”
- Result: “We corrected the mistake on time, avoided confusion, and submitted accurate records to our supervisor.”
2
How would you handle an irate customer?
- Situation: “If a customer calls angry because of a delayed bill.”
- Task: “My responsibility is to calm them down and resolve the issue quickly.”
- Action: “I would listen patiently, acknowledge their frustration, apologize sincerely, and check their account for solutions. Then I would clearly explain the steps I’ll take to resolve the issue.”
- Result: “This would help the customer feel valued and satisfied, turning a negative experience into a positive one.”
3
Tell me about a time you worked under pressure.
- Situation: “During my internship, I was always given multiple tasks at once.
- Task: “I had to finish all of them accurately within the same day.”
- Action: “I stayed calm, prioritized the urgent tasks, and managed my time by breaking the workload into smaller steps.”
- Result: “I completed all tasks before the deadline, and my supervisor appreciated my organization under pressure.”
4
Why should we hire you?
- I may not have work experience yet but I know i have the right attitude and potential in growth in this industry.
- During my internship I developed strong communication skills, professionalism and the ability to work under pressure. these Qualities that I know that are valuable in this industry.
- During my internship my supervisor constantly praised me for being highly coachable and easy to train which help me adjust quickly and perform effectively and efficiently.
5
Where do you see yourself 3 -5 years?
- In five years, I see myself as a key contributor to this company,
- having mastered my role, taken on leadership responsibilities, and helped drive team success while continuing to grow professionally.
6
Do you have any questions for me?
- “Yes, Thank you for asking! I do have a couple of questions.
- Thank you for asking! I’d love to know more about how new hires are onboarded. and
- What steps help someone settle in quickly and become successful in the first few months?
7
Why being polite important?
- Being polite is important because it promotes respect, teamwork, and professionalism.
- It helps avoid conflict and makes communication smoother, which is essential in achieving goals as a team.”
8
Administrative Intern
- Performed clerical tasks including encoding waybills, filing documents, and updating delivery logs.
- Assisted in scheduling dispatches and communicating with drivers for routing updates.
- Prepared basic billing summaries and supported operations during peak deliveries.