front 1
Tell me about a time you solved a difficult problem.
| back 1 -
Situation: “During my internship, I noticed
mismatched figures in the truck operation budget.”
-
Task: “It was my responsibility to make sure the
report was accurate before submission.”
-
Action: “I carefully reviewed the documents,
verified receipts, and coordinated with my team to trace the
error.”
-
Result: “We corrected the mistake on time, avoided
confusion, and submitted accurate records to our supervisor.”
|
front 2
How would you handle an irate customer?
| back 2 -
Situation: “If a customer calls angry because of a
delayed bill.”
-
Task: “My responsibility is to calm them down and
resolve the issue quickly.”
-
Action: “I would listen patiently, acknowledge
their frustration, apologize sincerely, and check their account for
solutions. Then I would clearly explain the steps I’ll take to
resolve the issue.”
-
Result: “This would help the customer feel valued
and satisfied, turning a negative experience into a positive
one.”
|
front 3
Tell me about a time you worked under pressure.
| back 3 -
Situation: “During my internship, I was always
given multiple tasks at once.
-
Task: “I had to finish all of them accurately
within the same day.”
-
Action: “I stayed calm, prioritized the urgent
tasks, and managed my time by breaking the workload into smaller
steps.”
-
Result: “I completed all tasks before the deadline,
and my supervisor appreciated my organization under pressure.”
|
| back 4 - I may not have work experience yet but I know i have the right
attitude and potential in growth in this industry.
- During
my internship I developed strong communication skills,
professionalism and the ability to work under pressure. these
Qualities that I know that are valuable in this industry.
- During my internship my supervisor constantly praised me for
being highly coachable and easy to train which help me adjust
quickly and perform effectively and efficiently.
|
front 5
Where do you see yourself 3 -5 years? | back 5 - In five years, I see myself as a key contributor to this
company,
- having mastered my role, taken on leadership
responsibilities, and helped drive team success while continuing to
grow professionally.
|
front 6
Do you have any questions for me? | back 6 - “Yes, Thank you for asking! I do have a couple of
questions.
- Thank you for asking! I’d love to know more about
how new hires are onboarded. and
- What steps help someone
settle in quickly and become successful in the first few
months?
|
front 7
Why being polite important? | back 7 - Being polite is important because it promotes respect,
teamwork, and professionalism.
- It helps avoid conflict and
makes communication smoother, which is essential in achieving goals
as a team.”
|
| back 8 - Performed clerical tasks including encoding waybills, filing
documents, and updating delivery logs.
- Assisted in
scheduling dispatches and communicating with drivers for routing
updates.
- Prepared basic billing summaries and supported
operations during peak deliveries.
|