Tell me about a time you solved a difficult problem.

• Situation: “During my internship, I noticed mismatched figures in the truck operation budget.”
• Task: “It was my responsibility to make sure the report was accurate before submission.”
• Action: “I carefully reviewed the documents, verified receipts, and coordinated with my team to trace the error.”
• Result: “We corrected the mistake on time, avoided confusion, and submitted accurate records to our supervisor.”

How would you handle an irate customer?

• Situation: “If a customer calls angry because of a delayed bill.”
• Task: “My responsibility is to calm them down and resolve the issue quickly.”
• Action: “I would listen patiently, acknowledge their frustration, apologize sincerely, and check their account for solutions. Then I would clearly explain the steps I’ll take to resolve the issue.”
• Result: “This would help the customer feel valued and satisfied, turning a negative experience into a positive one.”

Tell me about a time you worked under pressure.

• Situation: “During my internship, I was always given multiple tasks at once.
• Task: “I had to finish all of them accurately within the same day.”
• Action: “I stayed calm, prioritized the urgent tasks, and managed my time by breaking the workload into smaller steps.”
• Result: “I completed all tasks before the deadline, and my supervisor appreciated my organization under pressure.”

Why should we hire you?

• I may not have work experience yet but I know i have the right attitude and potential in growth in this industry.
• During my internship I developed strong communication skills, professionalism and the ability to work under pressure. these Qualities that I know that are valuable in this industry.
• During my internship my supervisor constantly praised me for being highly coachable and easy to train which help me adjust quickly and perform effectively and efficiently.

Where do you see yourself 3 -5 years?

• In five years, I see myself as a key contributor to this company,
• having mastered my role, taken on leadership responsibilities, and helped drive team success while continuing to grow professionally.

Do you have any questions for me?

• “Yes, Thank you for asking! I do have a couple of questions.
• Thank you for asking! I’d love to know more about how new hires are onboarded. and
• What steps help someone settle in quickly and become successful in the first few months?

Why being polite important?

• Being polite is important because it promotes respect, teamwork, and professionalism.
• It helps avoid conflict and makes communication smoother, which is essential in achieving goals as a team.”

Administrative Intern

• Performed clerical tasks including encoding waybills, filing documents, and updating delivery logs.
• Assisted in scheduling dispatches and communicating with drivers for routing updates.
• Prepared basic billing summaries and supported operations during peak deliveries.