1
. Tell me about yourself
- First of all, I would like to thanks this company for giving me the opportunity to be interviewed today.
- My name is Maria Resurrection Ditablan, 23 years old graduated of Bachelor of Science Business Administration Major in Financial Management at Universit of Cabuyao. I live in Brgy Marinig City of Cabuyao laguna.
- I would describe myself as a motivated and dependable individual who learns quickly, works hard, and is always eager to gain new skills while contributing positively to any team.
- I take pride in staying organized and paying attention to detail, and I enjoy taking on challenges that help me grow both professionally and personally.
- During my internship at Twintigers Ventures Inc., I gained hands-on experience in administrative work such as data encoding, filing, preparing reports, and assisting staff with daily operations.
- This experience gave me the opportunity to practice attention to detail, time management, and problem-solving—skills that match the responsibilities of a Sales Administrative Assistant.
- Outside of work, I always strive to stay positive, keep learning, and embrace change.
- I am eager to apply both my academic background and internship experience in this role, and I am excited to grow professionally as part of your company.
2
What do you know about AFNI?
- AFNI is a global BPO company founded in 1936 in Bloomington, Illinois.
- It provides customer engagement, collections, analytics, and support services across various industries.
- In the Philippines, AFNI has been operating since 2012 with sites in Quezon City and Laguna, employing thousands of people.
- Their company focuses on using expert teams and advanced tools to deliver strong customer relationships and long-term results for its partners.
3
Why do you want to work at AFNI?
- “I want to work at AFNI because it’s a global company that values growth and training.
- I see it as a great place to start my BPO career, where I can develop my communication and customer service skills while helping AFNI deliver excellent support to its clients.”
4
Are you willing to work on night shifts and shifting schedules?
- Yes, I’m willing to work on night shifts and adapt to changing schedules as needed.”
5
How do you handle stress?
- I handle stress by staying calm, focusing on the most important tasks first, and organizing my work step by step.
- I also take short breaks to recharge so I can stay productive and focused.
6
What is your understanding of the position?
- “Call center representatives are professionals who handle customer interactions for a company, usually over the phone, email, live chat, or social media.
- Their main role is to assist customers with inquiries, problems, or requests related to the company’s products or services.
7
What motivates you?
- “What motivates me is the opportunity to help others while also challenging myself to grow professionally and personally.
8
What makes you unique from other applicants?
- What makes me unique is my eagerness to continuously learn and grow.
- I take initiative to improve myself, whether it’s mastering new skills or finding better ways to help customers.
- I believe this drive for growth, combined with my positive attitude, makes me stand out and allows me to contribute more in the long run.
9
What will you contribute to the company?
- I can contribute my skills in organization and attention to detail, which I developed during my internship.
- I’m also hardworking and willing to learn, so I can easily adapt to the company’s processes.
- Most importantly, I’ll contribute a positive attitude and teamwork, because I believe working well with others helps achieve goals faster and provide good service to customers.
10
What are your top 3 strengths?
- Strong communication skills – I can explain information clearly and listen actively, which is essential in customer service.
- Patience and empathy – I know how to remain calm and professional when handling frustrated customers.
- Adaptability – I can quickly learn new tools, processes, and systems, which helps me adjust to changes easily.”
11
What are your top 3 weaknesses?
- I tend to be a perfectionist – sometimes I focus too much on details, but I’m learning to balance speed with accuracy.
- I can be a bit shy at first – but once I’m comfortable, I communicate confidently.
- I sometimes multitask too much – so I’m working on prioritizing tasks to manage my time more effectively.”