| back 1 - First of all, I would like to thanks this company for giving me
the opportunity to be interviewed today.
- My name is Maria Resurrection Ditablan, 23 years old graduated
of Bachelor of Science Business Administration Major in Financial
Management at Universit of Cabuyao. I live in Brgy Marinig City of
Cabuyao laguna.
- I would describe myself as a motivated and dependable
individual who learns quickly, works hard, and is always eager to
gain new skills while contributing positively to any team.
- I take pride in staying organized and paying attention to
detail, and I enjoy taking on challenges that help me grow both
professionally and personally.
- During my internship at Twintigers Ventures
Inc., I gained hands-on experience in administrative work
such as data encoding, filing, preparing reports, and assisting
staff with daily operations.
- This experience gave me the
opportunity to practice attention to detail, time management, and
problem-solving—skills that match the responsibilities of a Sales
Administrative Assistant.
- Outside of work, I always strive to stay positive, keep
learning, and embrace change.
- I am eager to apply both my
academic background and internship experience in this role, and I am
excited to grow professionally as part of your company.
|
front 2
What do you know about AFNI?
| back 2 - AFNI is a global BPO company founded in 1936
in Bloomington, Illinois.
- It provides
customer engagement,
collections, analytics, and
support services across various industries.
- In the Philippines, AFNI has been operating since 2012 with
sites in Quezon City and Laguna, employing thousands of people.
- Their company focuses on using expert teams and advanced tools
to deliver strong customer relationships and long-term results for
its partners.
|
front 3
Why do you want to work at AFNI?
| back 3 -
“I want to work at AFNI because it’s a global company that
values growth and training.
-
I see it as a great place to start my BPO career, where I can
develop my communication and customer service skills while helping
AFNI deliver excellent support to its clients.”
|
front 4
Are you willing to work on night shifts and shifting schedules?
| back 4 -
Yes,
I’m willing to work on night shifts and adapt to changing
schedules as needed.”
|
front 5
How do you handle stress?
| back 5 -
I handle stress by staying calm, focusing on the most important
tasks first, and organizing my work step by step.
-
I also take short breaks to recharge so I can stay productive
and focused.
|
front 6
What is your understanding of the position? | back 6 - “Call center representatives are professionals who handle
customer interactions for a company, usually over the phone, email,
live chat, or social media.
- Their main role is to assist
customers with inquiries, problems, or requests related to the
company’s products or services.
|
| back 7 - “What motivates me is the opportunity to help others while also
challenging myself to grow professionally and personally.
|
front 8
What makes you unique from other applicants? | back 8 - What makes me unique is my eagerness to continuously learn and
grow.
- I take initiative to improve myself, whether it’s
mastering new skills or finding better ways to help customers.
- I believe this drive for growth, combined with my positive
attitude, makes me stand out and allows me to contribute more in the
long run.
|
front 9
What will you contribute to the company? | back 9 - I can contribute my skills in organization and attention to
detail, which I developed during my internship.
- I’m also
hardworking and willing to learn, so I can easily adapt to the
company’s processes.
- Most importantly, I’ll contribute a
positive attitude and teamwork, because I believe working well with
others helps achieve goals faster and provide good service to
customers.
|
front 10
What are your top 3 strengths? | back 10 -
Strong communication skills – I can explain
information clearly and listen actively, which is essential in
customer service.
-
Patience and empathy – I know how to remain calm
and professional when handling frustrated customers.
-
Adaptability – I can quickly learn new tools,
processes, and systems, which helps me adjust to changes
easily.”
|
front 11
What are your top 3 weaknesses? | back 11 -
I tend to be a perfectionist – sometimes I focus
too much on details, but I’m learning to balance speed with
accuracy.
-
I can be a bit shy at first – but once I’m
comfortable, I communicate confidently.
-
I sometimes multitask too much – so I’m working on
prioritizing tasks to manage my time more effectively.”
|