. Tell me about yourself

• First of all, I would like to thanks this company for giving me the opportunity to be interviewed today.

• My name is Maria Resurrection Ditablan, 23 years old graduated of Bachelor of Science Business Administration Major in Financial Management at Universit of Cabuyao. I live in Brgy Marinig City of Cabuyao laguna.

• I would describe myself as a motivated and dependable individual who learns quickly, works hard, and is always eager to gain new skills while contributing positively to any team.
• I take pride in staying organized and paying attention to detail, and I enjoy taking on challenges that help me grow both professionally and personally.

• During my internship at Twintigers Ventures Inc., I gained hands-on experience in administrative work such as data encoding, filing, preparing reports, and assisting staff with daily operations.
• This experience gave me the opportunity to practice attention to detail, time management, and problem-solving—skills that match the responsibilities of a Sales Administrative Assistant.

• Outside of work, I always strive to stay positive, keep learning, and embrace change.
• I am eager to apply both my academic background and internship experience in this role, and I am excited to grow professionally as part of your company.

What do you know about AFNI?

• AFNI is a global BPO company founded in 1936 in Bloomington, Illinois.
• It provides customer engagement, collections, analytics, and support services across various industries.
• In the Philippines, AFNI has been operating since 2012 with sites in Quezon City and Laguna, employing thousands of people.
• Their company focuses on using expert teams and advanced tools to deliver strong customer relationships and long-term results for its partners.

Why do you want to work at AFNI?

• “I want to work at AFNI because it’s a global company that values growth and training.
• I see it as a great place to start my BPO career, where I can develop my communication and customer service skills while helping AFNI deliver excellent support to its clients.”

Are you willing to work on night shifts and shifting schedules?

• Yes, I’m willing to work on night shifts and adapt to changing schedules as needed.”

How do you handle stress?

• I handle stress by staying calm, focusing on the most important tasks first, and organizing my work step by step.
• I also take short breaks to recharge so I can stay productive and focused.

What is your understanding of the position?

• “Call center representatives are professionals who handle customer interactions for a company, usually over the phone, email, live chat, or social media.
• Their main role is to assist customers with inquiries, problems, or requests related to the company’s products or services.

What motivates you?

• “What motivates me is the opportunity to help others while also challenging myself to grow professionally and personally.

What makes you unique from other applicants?

• What makes me unique is my eagerness to continuously learn and grow.
• I take initiative to improve myself, whether it’s mastering new skills or finding better ways to help customers.
• I believe this drive for growth, combined with my positive attitude, makes me stand out and allows me to contribute more in the long run.

What will you contribute to the company?

• I can contribute my skills in organization and attention to detail, which I developed during my internship.
• I’m also hardworking and willing to learn, so I can easily adapt to the company’s processes.
• Most importantly, I’ll contribute a positive attitude and teamwork, because I believe working well with others helps achieve goals faster and provide good service to customers.

What are your top 3 strengths?

1. Strong communication skills – I can explain information clearly and listen actively, which is essential in customer service.
2. Patience and empathy – I know how to remain calm and professional when handling frustrated customers.
3. Adaptability – I can quickly learn new tools, processes, and systems, which helps me adjust to changes easily.”

What are your top 3 weaknesses?

1. I tend to be a perfectionist – sometimes I focus too much on details, but I’m learning to balance speed with accuracy.
2. I can be a bit shy at first – but once I’m comfortable, I communicate confidently.
3. I sometimes multitask too much – so I’m working on prioritizing tasks to manage my time more effectively.”