ajkdakj Flashcards


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created 1 year ago by BadeggMaster22
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updated 1 year ago by BadeggMaster22
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1

A force field analysis enables managers to do all of the following except what?

measure the outcome of change

2

Which of the following is not one of the four skills needed for emotional intelligence?

Relationship awareness

3

Cultural competency in a healthcare organization can be improved by using _________________.

staffing methods and principles
control methods and principles
planning methods and principles

4

Which of the following types of communication has become more common with organic organizations?

Diagonal communication

5

Which of the following types of communication is essential for interprofessional patient care and project teams?

Horizontal communication

6

Which of the following communication channels would provide the most information "richness" for a manager communicating with an employee?

Face-to-face conversation

7

Which of the following would be most effective for communicating extensive technical information and precise details of a new project to members of a large project team?

Written documents

8

Paying attention, avoiding the urge to speak, not interrupting, being open-minded about content, and showing interest are good ways to improve one's _____________.

listening

9

For effective communication, the sender should do all of the following except what?

Decode the communication