front 1 A force field analysis enables managers to do all of the following except what? | back 1 measure the outcome of change |
front 2 Which of the following is not one of the four skills needed for emotional intelligence? | back 2 Relationship awareness |
front 3 Cultural competency in a healthcare organization can be improved by using _________________. | back 3 staffing methods and principles |
front 4 Which of the following types of communication has become more common with organic organizations? | back 4 Diagonal communication |
front 5 Which of the following types of communication is essential for interprofessional patient care and project teams? | back 5 Horizontal communication |
front 6 Which of the following communication channels would provide the most information "richness" for a manager communicating with an employee? | back 6 Face-to-face conversation |
front 7 Which of the following would be most effective for communicating extensive technical information and precise details of a new project to members of a large project team? | back 7 Written documents |
front 8 Paying attention, avoiding the urge to speak, not interrupting, being open-minded about content, and showing interest are good ways to improve one's _____________. | back 8 listening |
front 9 For effective communication, the sender should do all of the following except what? | back 9 Decode the communication |