Kinn's the Medical Assistant: MA Lab Clinical Unit 1 Flashcards

• Assist during physical exams
• Perfoming patient screening procedures
• Assiting with minor surgical procedures, including sterilization procedures
• Performing electrocardiograms (ECGs)
• Obtining and recording vital signs and medical histories
• Performing phlebotomy
• Performing tests permitted by Clinical Laboratory Improvement Amendments
• Collecting and Managing laboratory specimens
• Following Occupational Safety and Health Administration regulations on infection control
• Administering vaccinations and medications as ordered by the provider
• Performing patient education and coaching initiatives within the scope of practice
• Documenting accuratley in a paper record or an EHR
• Performing first aid procedures as needed
• Performing infection control Procedures as needed
• Applying therapeutic communication techniques
• Adapting to the special needs of a patient based on his or her developmental life stage, cultural diversity, and individual communication barriers
• Acting as a patients advocater or navigator, including referring patients to community resources
• Acting within legal and ethical boundaries

1. • Answering telephones
2. • Managing patient scheduling
3. • Creating and maintaining patient health records
4. • Documenting accurately in a paper record and an EHR
5. • Performing routine maintenance of facility equipment
6. • Performing basic practice finance procedures
7. • Coordinating third-party reimbursement
8. • Performing procedural and diagnostic coding
9. • Communicating professionally with patients, family members, practitioners, peers, and the public
10. • Managing facility correspondence
11. • Performing patient education and coaching initiatives within the scope of practice
12. • Following legal and ethical principles
13. • Complying with facility safety practices

Another aspect of being a medical assistant is providing excellent customer service. Customer service closely relates to professional behaviors. One must be professional to provide exceptional customer service.

Is one who purchases goods or services. A customer can also be a person you deal with in the work environment.

• External customers: Patients, Medical equipment and Medical Supply vendors.
• Internal Customers: People you interact with inside your work facility like your coworkers, employees in other departments and administrative staff.

Professionalism: that is, having courteous, conscientious, and respectful behaviors.

Courtesy: is having good manners or being polite. Courteous behavior is polite, open, and welcoming.

Respect: means to show consideration or appreciation for another person.

Dignity: is the state or quality of being worthy of respect.

Empathy: is the ability to understand another’s perspective, experiences, or motivations.

Sympathy: is feeling sorrow, concern, or pity for what the other person has gone through.

Compassion: means we have a deep awareness of the suffering of another and wish to ease it.

tactful: means being acutely sensitive to what is proper and appropriate when interacting with others.

diplomatic: means using tact and sensitivity when interacting with others.

Diversity: describes the differences and similarities in identity, perspective, and points of view among people.

Honest: means to be sincere and upright.

Dependable: is the same as trustworthy and reliable.

Responsible: is defined as being trusted or depended

• Neat and tidy appearance.
• No visible tattoos
• No extreme hair colors
• No strong perfumes or cologne.
• Hair longer than shoulder length should be pulled back.
• Scrubs or business' casual attire nametag with a clearly visible photo.

Scope of practice is defined as the range of responsibilities and practice guidelines that determine the boundaries within which a healthcare worker practices.

1. Performing telephone or in-person triage; medical assistants are not legally authorized to assess or diagnose symptoms

2 • Prescribing medications or making recommendations about over-the-counter drugs and remedies

3• Giving out drug samples without provider permission

4• Automatically submitting refill prescription requests without provider orders

5• Analyzing or interpreting test results

6• Operating laser equipment

7• Performing laboratory tests that are not CLIA-waived

8• Scheduling diagnostic or radiographic tests/procedures without provider’s orders

Standards of care, however, is a legal term that refers to whether the level and quality of patient service provided are the same as what another healthcare worker with similar training and experience in a similar situation would provide.

• Standards of care set minimum guidelines for job performance. They define what the expected quality of care is and provide specific guidelines on whether the care standard has been met.

The American Association of Medical Assistants (AAMA) was created in 1956 and remains the only association devoted exclusively to the medical assisting profession. According to the AAMA’s website (www.aama-ntl.org), becoming a member includes the following benefits:

The National Healthcareer Association (NHA) was established in 1990 to offer certification examinations in a number of allied health programs; for example, certification is granted for pharmacy, phlebotomy, and electrocardiography (ECG) technicians. The NHA also offers two different medical assisting certifications: certified clinical medical assistant (CCMA) and certified medical administrative assistant (CMAA). The NHA is not involved in program curriculum standards or program accreditation. It simply offers certification if the applicant can successfully pass the NHA examination developed for each particular medical discipline. You can find out more about the certifications offered through the NHA at the association’s website: www.nhanow.com.

The American Medical Technologists (AMT) was founded in 1939 as a nationally recognized certification agency for multiple allied health professionals, including medical assistants (RMA), medical laboratory technicians (MLT), phlebotomy technicians (RPT), medical administrative specialists (CMAS), and dental assistants (RDA).

• These students want to know the purpose of the information and have a personal connection to the content.
• They like to consider a situation from many points of view, observe others, and plan before taking action.
• They feel most comfortable watching rather than doing, and their strengths include sensitivity toward others, brainstorming, and recognizing and creatively solving problems.
• If you fall into this stage, you enjoy small-group activities and learn well in study groups.

• Learners with this combination learning style want to experiment and test the information they are learning. If you are a stage 3 learner, you want to know how techniques or ideas work, and you also want to practice what you are learning. Your strengths are in problem solving and decision making, but you may lack focus and may be hasty in making decisions. You learn best with hands-on practice by doing experiments, projects, and laboratory activities. You enjoy working alone or in small groups.

• These students are eager to learn just for the sheer pleasure of learning rather than because the material relates to their personal lives.
• They like to learn lots of facts and arrange new material in a clear, logical manner.
• Stage 2 learners plan to study and like to create ways of thinking about the material, but they do not always make the connection with its practical application.
• If you are a stage 2 learner, you prefer organized, logical presentations of material and, therefore, enjoy lectures and readings and generally dislike group work.
• You also need time to process and think about new material before applying it.