front 1 Clinical Responsibilities of a Medical Assistant | back 1
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front 2 Administrative Skills and Responsibilities | back 2
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front 3 Customer Service | back 3 Another aspect of being a medical assistant is providing excellent customer service. Customer service closely relates to professional behaviors. One must be professional to provide exceptional customer service. |
front 4 Customers | back 4 Is one who purchases goods or services. A customer can also be a person you deal with in the work environment.
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front 5 Characteristics of Professional Medical Assistants | back 5 Professionalism: that is, having courteous, conscientious, and respectful behaviors. Courtesy: is having good manners or being polite. Courteous behavior is polite, open, and welcoming. Respect: means to show consideration or appreciation for another person. Dignity: is the state or quality of being worthy of respect. Empathy: is the ability to understand another’s perspective, experiences, or motivations. Sympathy: is feeling sorrow, concern, or pity for what the other person has gone through. Compassion: means we have a deep awareness of the suffering of another and wish to ease it. tactful: means being acutely sensitive to what is proper and appropriate when interacting with others. diplomatic: means using tact and sensitivity when interacting with others. Diversity: describes the differences and similarities in identity, perspective, and points of view among people. Honest: means to be sincere and upright. Dependable: is the same as trustworthy and reliable. Responsible: is defined as being trusted or depended |
front 6 Professional Appearance | back 6
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front 7 Scope of Practice for MA's | back 7 Scope of practice is defined as the range of responsibilities and practice guidelines that determine the boundaries within which a healthcare worker practices. |
front 8 Not in an MA's Scope of pratice | back 8 1. Performing telephone or in-person triage; medical assistants are not legally authorized to assess or diagnose symptoms 2 • Prescribing medications or making recommendations about over-the-counter drugs and remedies 3• Giving out drug samples without provider permission 4• Automatically submitting refill prescription requests without provider orders 5• Analyzing or interpreting test results 6• Operating laser equipment 7• Performing laboratory tests that are not CLIA-waived 8• Scheduling diagnostic or radiographic tests/procedures without provider’s orders |
front 9 Standards of Care | back 9 Standards of care, however, is a legal term that refers to whether the level and quality of patient service provided are the same as what another healthcare worker with similar training and experience in a similar situation would provide.
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front 10 American Association of Medical Assistants (AAMA) | back 10 The American Association of Medical Assistants (AAMA) was created in 1956 and remains the only association devoted exclusively to the medical assisting profession. According to the AAMA’s website (www.aama-ntl.org), becoming a member includes the following benefits: |
front 11 The National Healthcareer Association (NHA) | back 11 The National Healthcareer Association (NHA) was established in 1990 to offer certification examinations in a number of allied health programs; for example, certification is granted for pharmacy, phlebotomy, and electrocardiography (ECG) technicians. The NHA also offers two different medical assisting certifications: certified clinical medical assistant (CCMA) and certified medical administrative assistant (CMAA). The NHA is not involved in program curriculum standards or program accreditation. It simply offers certification if the applicant can successfully pass the NHA examination developed for each particular medical discipline. You can find out more about the certifications offered through the NHA at the association’s website: www.nhanow.com. |
front 12 American Medical Technologists (AMT) | back 12 The American Medical Technologists (AMT) was founded in 1939 as a nationally recognized certification agency for multiple allied health professionals, including medical assistants (RMA), medical laboratory technicians (MLT), phlebotomy technicians (RPT), medical administrative specialists (CMAS), and dental assistants (RDA). |
front 13 Stage 1 learners have a concrete reflective style | back 13
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front 14 Stage 3 learners have an abstract active style. | back 14
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front 15 Stage 2 learners have an abstract reflective style | back 15
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