an extra reward given to employees for reaching a certain target
"salespeople are given a % of the selling price if they make a sale.
employees get rewarded with a % of the firms profits annually"
Contract of employment,
A contract is an agreement between employee and employer setting out terms and conditions of a job.
Leader consults with employees before making decision - two way communication
End of employement due to underperformance or breaking company regulations
an employer brings an employment contract to an end,
Diversity and equality policies,
outlines how a business will avoid discrimination against employees, and create a safe and inclusive workplace
delegation of some authority and responsibility to employees and involving them in the decision-making process
Hiring an employee for a post not currently employed by the business
an extra benefit in addition to an employee's money wage or salary, for example a company car, private healthcare, etc.
Functions of management,
Planning, Commanding, Controlling, Organising and co-ordinating
Herzberg's Hygiene Factors,
"basic employee needs which must be fulfilled before employees can be motivated
Training to familairise new employees with the workplace, co workers and procedures
Hiring an employee for a post currently employed by the business in another post
Duties and responsibilities of a postion
employees are given additional responsibility in their day to day tasks which often involved more training or development.
Restructuring the elements including tasks, duties and responsibilities of a specific job in order to make it more encouraging and inspiring for the employees or
Labour productivity – output per worker measured by Output/no. of workers
is the amount of employees leaving a business in a year and is calculated as a share of the total workforce
Lassez-Faire management ,
A "hand's off" approach to management where most decisions and responisbility are delegated to employeeds
Legal Minimum Wage,
Government sets the lowest pay rate for workers within a country
Maslow's Hierarchy of needs,
ranked human needs in order from survival needs to self actualisation
Recommended working in teams, greater consultation between workers and managers and allowing greater control over the daily lives of employees to improve motivation
McClelland/Vroom Expectancy Theory,
Expectancy theory based on valence, expectancy and instrumentality connecting employee efforts to rewards in order to improve motivation.
McGregor's management Roles,
Management attitudes to employees - theory X sees employees as lazy and irresponsible, theory y as hardworking and responsible
Mintzberg's Roles of Management,
Mintzberg identified 10 roles common to all managers under three categories, interpersonal, informational and decisional roles
Motivation is the reason why employees work hard and effectively for a business
Off the job training,
Training off site at a college or specialist training location
On the job training,
Training at the workplace under the direction of an experienced employee
Performance Related Pay,
A bonus scheme used to motivate employees for above average performance
description of the qualifications, skills, experience, knowledge and other attributes (selection criteria) which a candidate must possess to perform the job duties.
Recruitment and Selection,
Finding and choosing the correct candidate for the vacant job post
Losing employment as the postion no longer exists - for example after a factory is closed
fixed payment usually paid monthly
Span of control,
No of subordinates who report to each manager/supervisor
attitude, satisfaction and overall outlook of employees towards an organization or a business.
viewed workers as machines – they more you pay they harder they will work.
– group of employees are given responsibility for a specific project, department or unit of work.
Organisation of employees who aim to improve the pay and conditions of their members
improving the knowledge and skills of employees so they perform their jobs more effectively.
Ending a work contract without proper or legal justification.
payment for work, usually paid weekly
o any process in the company that allows workers to exert influence over their work or their working conditions.
an agency that helps find jobs for persons seeking employment or assists employers in finding people to fill positions that are open.
Some specialist businesses offer online recruitment services – such as Jobtrain and HireServe – and they assist businesses in preparing an effective online advertisement for the vacant positions. (Chap 12)
Multiskilling and flexibility
Multi-skilling is the training of employees in more than one skill set.
an organisation of working people with the aim of improving the pay and working conditions of their members and providing them with support and legal services.
negotiating the terms of employment between an employer and a group of workers who are usually represented by a trade union representative
Mc Gregors Theory X and Y Managers
Theory X and Theory Y are theories of human work motivation and management created by Douglas McGregor. presents a pessimistic view of employees’ nature and behaviour at work, that employees are inherently lazy and avoid work. Theory Y Presents an optimistic view of the employees’ nature and behaviour at work so workers enjoy completing tasks and seek responsibility.