The terms Internet and Web (World Wide Web) are synonymous.

False

As employees email messages with greater frequency, they continue to engage in a healthy number of face-to-face and telephone conversations.

False

The term polyphasic activity refers to doing more than one thing at a time.

True

As a result of our quest for brevity in email messages, many of us have gotten careless when it comes to spelling, grammar, and typos, which undermines our credibility with peers and supervisors.

True

Hermits prefer electronic communication in lieu of face-to-face contact.

True

“Keeping up with technology” can be summed up in what three words?

What, how, when

A(n) __________ is a company-wide computer network that serves the purposes of LAN’s and WAN’s developed using Internet technology.

intranet

Which of the following is a way to assure that the information you gather on the Internet is valid?

Validate information through outside sources

In addition to addressing the buying and selling of products, __________ also implies servicing customers, collaborating with business partners, and conducting electronic transactions within an organization.

e-business

The University of Utah conducted a study that found using a cell phone while driving is comparable to __________.

driving under the influence of alcohol

There are a number of reasons telecommuting is not for everyone. Of the following, which is one of those reasons?

Inability to be productive without a structured schedule

Of the following choices, __________ is considered the leanest communication medium.

e-mail

One problem associated with the overwhelming amount of technology present in today’s business world is balancing work and personal life. Which of the following is a suggestion from the book that might help one maintain a healthy balance?

Don’t allow yourself to check e-mail and voicemail messages every hour

The techno-type that prefers electronic communication in lieu of face-to-face communication is referred to as the __________.

hermit

Finally, one prediction states that it is conceivable that __________ will erode PC sales.

tablets

MySpace is a social networking site that caters to business professionals.

FALSE

Text messaging use is declining in most major U.S. companies.

FALSE

The most cited use of external blogs is for consumer feedback.

FALSE

According to the American Management Association, more than half of major U.S. companies are reviewing their employees’ communication via e-mail and the Internet.

FALSE

Instant messages should be used for long messages as well as short messages.

FALSE

In which of the following situations is e-mail a good communication medium to use?

when your message concerns routine matters.

One of the stated downsides of the Electronic Communications Privacy Act is that __________.

morale can suffer

You should avoid using __________ and __________ in business e-mail.

acronyms; abbreviations excessive bold font; italics

Which of the following is a defining characteristic of IM (instant messaging)?

near real-time operation

Which one of the following is an example of how instant messaging facilitates communication?

It helps quicken the response time between customer service and customers.

What is one benefit of text messaging that instant messaging does not have?

Text messages can be received away from a computer.

In many ways instant messaging is replacing __________.

short phone transactions.

Which of the following is an example of instant messaging etiquette?

Log off IM when not in use.

Blogs are:

intended to be short and updated frequently.

The most-cited use of external blogs is for __________.

marketing

The cornerstone of good organization is a clearly stated purpose.

True

Businesspersons must exercise caution when writing, as misuse of terms can be perceived as biased and insensitive language and may lead to discrimination suits.

True

However," "along the same lines," and "second" are all examples of transitional words.

True

Often an inexperienced writer will cut and paste sections of other documents, resulting in an incoherent document full of many styles.

True

Business writers are encouraged to freewrite during the editing/revising phase.

False

Business writing stresses

purposefulness.

Which of the following is an external audience that is not directly affected by the message?

watchdog audience

Giving examples is one of the most common ways to:

develop unfamiliar concepts.

Business writers use analogies to:

help the audience see the idea in a new light.

Which of the following is a way to create a tone of goodwill?

emphasize reader benefits

Which of the following is an example of a “you-oriented” statement?

If you thrive in an environment that is always challenging, you can flourish here.

A(n) __________ sentence is the umbrella, which covers all the other sentences in the paragraph.

topic

How do transitional words bring coherence to a paragraph?

by acting as sign posts to the readers to show relationships between ideas

According to the author of the book Write Up the Corporate Ladder, what is the first step in the business writing planning process?

Choose a format.

Which of the following is not one of the common reasons people experience writer’s block?

They do not believe writing is highly valued.