Bonus,

an extra reward given to employees for reaching a certain target

Commission,

"salespeople are given a % of the selling price if they make a sale.

Profit Sharing

employees get rewarded with a % of the firms profits annually"

Contract of employment,

A contract is an agreement between employee and employer setting out terms and conditions of a job.

Democratic management,

Leader consults with employees before making decision - two way communication

Dismissal,

End of employement due to underperformance or breaking company regulations

Dismissal,

an employer brings an employment contract to an end,

Diversity and equality policies,

outlines how a business will avoid discrimination against employees, and create a safe and inclusive workplace

Empowerment,

delegation of some authority and responsibility to employees and involving them in the decision-making process

External recruitment,

Hiring an employee for a post not currently employed by the business

Fringe benefit,

an extra benefit in addition to an employee's money wage or salary, for example a company car, private healthcare, etc.

Functions of management,

Planning, Commanding, Controlling, Organising and co-ordinating

Herzberg's Hygiene Factors,

"basic employee needs which must be fulfilled before employees can be motivated

Induction training,

Training to familairise new employees with the workplace, co workers and procedures

Internal recuitment,

Hiring an employee for a post currently employed by the business in another post

Job description,

Duties and responsibilities of a postion

Job enrichment,

employees are given additional responsibility in their day to day tasks which often involved more training or development.

Job Redesign,

Restructuring the elements including tasks, duties and responsibilities of a specific job in order to make it more encouraging and inspiring for the employees or

Labour productivity,

Labour productivity – output per worker measured by Output/no. of workers

Labour turnover,

is the amount of employees leaving a business in a year and is calculated as a share of the total workforce

Lassez-Faire management ,

A "hand's off" approach to management where most decisions and responisbility are delegated to employeeds

Legal Minimum Wage,

Government sets the lowest pay rate for workers within a country

Maslow's Hierarchy of needs,

ranked human needs in order from survival needs to self actualisation

Mayo,

Recommended working in teams, greater consultation between workers and managers and allowing greater control over the daily lives of employees to improve motivation

McClelland/Vroom Expectancy Theory,

Expectancy theory based on valence, expectancy and instrumentality connecting employee efforts to rewards in order to improve motivation.

McGregor's management Roles,

Management attitudes to employees - theory X sees employees as lazy and irresponsible, theory y as hardworking and responsible

Mintzberg's Roles of Management,

Mintzberg identified 10 roles common to all managers under three categories, interpersonal, informational and decisional roles

Motivation

Motivation is the reason why employees work hard and effectively for a business

Off the job training,

Training off site at a college or specialist training location

On the job training,

Training at the workplace under the direction of an experienced employee

Performance Related Pay,

A bonus scheme used to motivate employees for above average performance

Person specifications,

description of the qualifications, skills, experience, knowledge and other attributes (selection criteria) which a candidate must possess to perform the job duties.

Recruitment and Selection,

Finding and choosing the correct candidate for the vacant job post

Redundancy

Losing employment as the postion no longer exists - for example after a factory is closed

Salary,

fixed payment usually paid monthly

Span of control,

No of subordinates who report to each manager/supervisor

Staff morale,

attitude, satisfaction and overall outlook of employees towards an organization or a business.

Taylor,

viewed workers as machines – they more you pay they harder they will work.

Team working,

– group of employees are given responsibility for a specific project, department or unit of work.

Trade Union,

Organisation of employees who aim to improve the pay and conditions of their members

Training,

improving the knowledge and skills of employees so they perform their jobs more effectively.

Unfair dismissal,

Ending a work contract without proper or legal justification.

Wages,

payment for work, usually paid weekly

Worker participation,

o any process in the company that allows workers to exert influence over their work or their working conditions.

Employment Agencies

an agency that helps find jobs for persons seeking employment or assists employers in finding people to fill positions that are open.

Online Recruitment

Some specialist businesses offer online recruitment services – such as Jobtrain and HireServe – and they assist businesses in preparing an effective online advertisement for the vacant positions. (Chap 12)

Multiskilling and flexibility

Multi-skilling is the training of employees in more than one skill set.

Trade Union

an organisation of working people with the aim of improving the pay and working conditions of their members and providing them with support and legal services.

Collective Bargaining

negotiating the terms of employment between an employer and a group of workers who are usually represented by a trade union representative

Mc Gregors Theory X and Y Managers

Theory X and Theory Y are theories of human work motivation and management created by Douglas McGregor. presents a pessimistic view of employees’ nature and behaviour at work, that employees are inherently lazy and avoid work. Theory Y Presents an optimistic view of the employees’ nature and behaviour at work so workers enjoy completing tasks and seek responsibility.