front 1 What are the 5 myths about interpersonal communication? | back 1 - solves all problems
- always a good thing
- common sense
- always face-to-face
- always
better
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front 2 What are 6 things about ethical communicators? | back 2 - truthful and honest
- act with integrity
- behave
fairly
- demonstrate respect
- responsible
- empathetic
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front 3 What are the 7 ways cultures differ? | back 3 - time orientation
- the importance of context for sharing
meaning
- the value of the individual over the group
- attitudes toward predictability and uncertainty
- attitudes about social power and distribution
- masculine
vs. feminine orientation
- norms about the use of
emotions
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front 4 What are 8 tips for communicating with people with disabilities? | back 4 - talk directly with the person
- use
appropriate language
- speak with
respect
- note non-verbal
signals
- ask questions
- make
eye contact
- allow time
to process
-
use signals
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front 5 What is creating a supportive climate? | back 5 a conversational environment in which recipients feel comfortable
disclosing their problems and emotions. |
front 6 What are 5 ways to create a supportive environment? | back 6 - emphasize your desire and availability to help
- promise
and keep confidentiality
- convey acceptance and affiliation
- help them save face - communicate that you care no matter
what
- convey warmth and caring nonverbally
- promote
elaboration with questions and brief responses
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front 7 What are the 3 ways to validate emotions? | back 7 - acknowledge the negative emotion
- legitimate the
experience of emotion
- encourage discussion of the
emotion
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front 8 How do you break destructive conflict patterns? | back 8 - avoid negative start-ups
- manage anger
- de-escalate the conflict
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front 9 How to avoid negative start-ups... | back 9 - establish ground rules - mutually agreed-on rules For real
behavior during conflict episodes
- allow of time to pass
after the trigger incident, before the discussion
|
| back 10 - take a break when the anger rises
- develop skills for
constructively expressing anger in a way that won't make your
partner defensive
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front 11 How to de-escalate the conflict... | back 11 - identify what triggers antagonism and avoid these areas
- calm yourself and others when you see conflict intensifying
- inject appropriate humor
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front 12 What are the guidelines for effectively communicating with your manager? | back 12 - adapt to your managers communication preferences
- identify how you can help your manager effectively complete the
work of your group
- volunteer for specific assignments and
follow through
- clarify assignments
- seek feedback
and use it to improve
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