ch 13 test 2

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1

In the shipping area of the company, the _____ is used to obtain the goods from the warehouse facility and prepare them for shipment to the customer.

Picking ticket

2

Which of the following duties could be performed by the same individual and not violate segregation of duty controls?

Handling cash receipts and mailing vendor payments.

3

In a cash collection system with proper controls, the _____ function, responsible to the ______, is separate and distinct from the cash handling activities.

Accounts receivable; controller

4

When a proper segregation of duties exists in the area of handling cash receipts, the _____, who reports to the _______, actually handles the cash and is not the same person who posts cash receipts to customer accounts.

Cashier; treasurer

5

When customers send their remittances electronically to the companys bank, this is called?

EFT

6

A _____ system spreads out the monthly statements to customers over the entire month with the idea being that the processing load and cash flow will be more even.

Cycle billing

7

A type of business document in which part of the original document is returned to the source for further processing is called a ____ document.

Turnaround

8

With a(n) _____ system, customers pay according to the amount showing on their monthly statement and payments are simply applied against the total account balance.

Balance foward

9

A customer returns a document along with cash payment. The document identifies the source and the amount of the cash payment. It is called a?

Remittance advice

10

A company uses an invoice method whereby customers typically pay according to each invoice. This is the _____ method.

Open- invoice.

11

Two documents usually accompany goods sent from the vendor to the customer. What are these two documents?

A packing slip and a bill of lading

12

In a shipping department, a ____ is a legal contract that defines responsibility for goods that are in transit.

Bill of lading

13

Once a customer order has been approved, which document is produced next?

Packing slip

14

Responding to customer inquiries and general customer service is an important aspect in the revenue cycle. Since customer service is so important, software programs have been created to help manage this function. These special software packages are called?

CRM system

15

Customer inquiries during the sales order process are best handled by?

A sales order and customer service person.

16

When an inventory item that is not in stock has been ordered by a customer, a back order is sent to the?

Production or purchasing department

17

How is credit approval generally handled for well-established customers with a documented payment history?

Routine approval is usually granted

18

In the revenue cycle, a customer places an order or a certain product. Before the order is checked for inventory availability, what step should be taken?

The customers credit should be checked for a sale on account.

19

During the sales order entry process, a _____ is performed to verify that each transaction record contains all appropriate data items.

Completeness test

20

Matching customer accounts and inventory item numbers to the information in the customer and inventory master files is an example of a?

Validity check

21

Which if the activities listed below is not part of the revenue cycle?

Receiving

22

The credit manager reports to the _____ and the treasurer reports to the _______.

Treasurer; vice president of finance

23

What is the primary objective of the revenue cycle?

To provide the right product in the right place at the right time at the right place.

24

The revenue cycle is recurring set of business activities and related information processing operations associated with providing goods and services to customers and collecting cash in payment for those sales. With whom is the primary external exchange of information?

Customers

25

Document used to authorize reducing the balance in a customer account

Credit memo

26

Process of dividing customer account master file into subsets and preparing invoices one subset at a time

Cycle billing

27

System that integrates EFT and EDI Information

FEDI

28

System that contains customer related data organized in a manner to facilitate customer service, sales, and retention.

CRM system

29

Method of maintaining customer accounts that generates payments for each individual sales transaction.

Open-invoice method

30

Maximum possible account balance for a customer

Credit limit

31

Post office box to which customers send payments

Lockbox

32

Document used to indicate stockouts exist

Back order

33

Document used to establish responsibility for shipping goods via a third party

Bill of lading

34

Document that authorizes removal of merchandise from inventory

Picking ticket

35

Turnaround documents returned by customers with payments

Remittance advice