SCM - Chapter 3 Flashcards


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1

As the degree of customer contact​ increases,

more of the service package is provided by​ front-room operations.

2

Which of the following is the formula for calculating takt​ time?

available production time/required output rate

3

The law of variability says that​ "the greater the random variability either demanded of the process or inherent in the process itself or the items​ processed,

the less productive the process​ is."

4

A​ _______________ includes all the​ value-added physical and intangible activities that a service organization provides to customer.

service package

5

Which of the following products involve customization only at the very end of the manufacturing​ process?

assemble-to-order (ATO) products

6

​_______________ are highly automated batch processes that can reduce the cost of making groups of similar products.

flexible manufacturing systems​ (FMSs)

7

In​ _______________, resources are arranged sequentially according to the steps required to make a product.

a product-based layout

8

The​ _______________ refers to the part of the service operation that is completed without direct customer contact.

back room

9

Long before the restaurant​ opened, the pantry chef prepared a variety of cold dishes including​ salads, cold​ appetizers, and​ pâtés. That night you were escorted to your table and requested a chef salad to accompany your rack of​ lamb, seasonal​ vegetables, and black forest cake.A service blueprint would show the pantry​ chef's role in this as

a support process

10

Equipment and people are highly specialized and arranged sequentially according to the steps required to make a product in a

functional layout

11

Customers are naturally excited about​ make-to-stock, finish-to-order,​ make-to-order, and​ engineer-to-order. An operations and supply chain manager is far more interested in

the point in the supply chain at which the customization occurs

12

​"A type of manufacturing process used to produce a narrow range of standard items with identical or highly similar​ designs" is the definition of

production line

13

Which of the following products use standard​ components, but the final configuration of those components is customer​ specific?

make-to-order (MTO) products