IAHCSMM Chapter 20

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1

True

Quality requires the efforts and participation of everyone in the healthcare facility.

2

True

A Failure Mode and Effects Analysis tries to predict failures before they occur.

3

False

The International Standards Organization(ISO) uses routine and unannounced inspections to monitor standards in healthcare facilities.

4

False

Quality processes are limited to Administration and the Risk Management department.

5

True

Quality management is patient focused.

6

False

Providing quality products and services is relatively easy for Central Service Technicians.

7

False

Customer surveys are ineffective tools in establishing Central Service quality processes.

8

False

If everyone develops a quality-driven focus, written policies and procedures are not necessary in the Central Service department.

9

False

A Root Cause Analysis is a proactive approach to quality.

10

True

Input, throughput, output, and outcome are 4 main focuses of Total Quality Improvement (TQI).

11

Internal

Nurses, physicians, and other professionals working in the healthcare facility are ____ customers of Central Service

12

Process Improvement

An activity designed to identify and resolve work task-related problems is called ______ __________.

13

Defect

When something deviates from the expected standard it is said to have a _____.

14

Quality Indicators

Biological indicators, chemical indicators and integrators, as well as pressure gauges, graphs and charts, are all examples of ____ _____.

15

Root Cause Analysis

A process that looks backwards at an event to help prevent it from reoccurring is called a ___ ____ _____.

16

Six Sigma

The quality process that uses the DMADV/DMAIC processes to improve processes is called ___ _____.

17

ISO 9000

Is an international standard used by participating organizations to help assure that they consistently deliver quality services and products.

18

Empowerment

The act of granting authority to employees to make decisions within their areas of responsibility is called _______.

19

Quality Control

Is a technical, statistical sampling method that measures the quality of production.

20

Sentinal Event

An unexpected occurrence involving death, serious physical or psychological injury, or the risk there of is called a ________ _________.