Effective Human Relations: Personal and Organizational Applications: Fall 2014, Exam 1 Flashcards


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created 8 years ago by laura_palacios
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Questions and answers from the first multiple choice exam in a Psychology in Business Industry course taken in Fall 2014.
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1

The study of human relations broadly analyzes

a) workplace relations, dilemmas, and strategies

b) human behavior, prevention strategies, resolution of behavioral problems, and self-development

c) the relationship between human behavior and technological advances

d) individual behavior patterns

...

2

The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?

a) Teamwork and group relations

b) Assembly productivity

c) Appropriate use of workplace technology

d) Relationships between supervisors and subordinates

...

3

Studies have shown that more people fail at their jobs because

A) They were not trained

B) Their job descriptions did not match expectations

C) They had demonstrated abrasive personalities

D) Their technical skills were lacking

...

4

Organizations that address conditions in employees' personal lives and offer programs in total personal development discover

A) Distraction from organizational vision

B) Lower worker productivity

C) Increased worker commitment and efficiency

D) Higher employee turnover

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5

Over time, the human relations movement

A) Focused more on plan layout and mechanical processes

B) Had little effect on improvements in productivity

C) Offered a simplified perception of employees

D) Reflected a shift in values and concerns, from things to people

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6

The Industrial Revolution had a profound effect on

A) Management structure

B) The role of the worker

C) Benefit Costs

D) Family Dynamics

...

7

Frederick Taylor's scientific management theory basically argued that

A) Productivity could be improved by breaking jobs into isolated specialized tasks and assigning workers to each task

B) The informal organization that workers formed through their relationships was the key to productivity

C) There were other ways besides human relations to humanize the workplace

D) Organizations needed to determine how to tap workers' desire to perform.

...

8

In general, the means by which we come to an understanding of ourselves and others is

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