What is management?
The art of getting things done through others.
What is an exceptional manager?
someone who can effectively accomplish goals while working with and through other people.
efficiency
using resources wisely and avoiding waste. (doing things right)
efectiveness
achieving organizational goals. (doing the right things)
What is the multiplier effect?
A manager's influence on an organization is multiplied far beyond the results that can be achieved by one person working alone.
What does "value" mean?
the worth or benefit created by an organization or its employees.
4 functions of management:
Planning
set goals and decide how to achieve them.
4 functions of management:
Organizing
arranging tasks, people, and resources to accomplish goals.
4 functions of management:
leading
motivating, directing, and influencing people to work hard toward organizational goals.
4 functions of management:
controlling
monitoring performance and taking corrective action when necessary to make sure goals are achieved.
Top managers
- make long-term decisions
- have the greatest responsibility
- focus on organization as a whole
- EX: CEO, president
Middle managers
- Implement the policies and plans of top managers
- Connect top management with lower levels of the organization
First-line managers
- Directly supervise employees
- Are at the lowest management level
- Focus heavily on day-to-day operations
team leaders
- Responsible for facilitating team activities
- Help teams work together effectively
functional manager
Responsible for one organizational activity/function.
general manager
Responsible for several organizational activities/functions.
for-profit organizations
Organizations that operate to earn profits.
nonprofit organizations
Organizations that operate for purposes other than generating profits for owners.
Mutual-Benefit Organizations
Organizations that primarily serve the interests of their members.
Interpersonal roles
These involve relationships with other people.
Informational roles
These involve receiving, processing, and communicating information.
decisional roles
These involve making choices and decisions.
Technical skills
The ability to perform a specific job.
conceptual skills
The ability to think analytically and deal with complex situations.
Human skills
the ability to interact well with people.