Communication Process
an exchange of information, feelings, needs, and preferences between two people
Feedback
a return message, that indicates the message has been received, processed, and comprehended
Shared meaning
establishing a mutual understanding of the meaning of a message
Verbal Communication
a conscious use of words, either spoken or written
Non-Verbal Communication
conveyed by body language, facial expressions, body position, behavior, gestures, touch, and general appearance
Congruent
in agreement
proxemics
the distance, or personal space, people place between themselves and others
Personal Space Zone
Intimate
Ranging from physical contact to 18 inches
Personal Space Zone
Casual-personal
18 inches to 4 feet
Personal Space Zone
Social- consultative
4 to 12 feet
Personal Space Zone
public
12 feet if possible
Denotative Meaning
the literal meaning
connotative meaning
emotional associations that can be attached to the word
Active listening
techniques use all of the senses to interpret verbal and nonverbal messages
Therapeutic communication
patient- centered communication
ISBARR
I stands for
Introduction