1
(1)
Identify the problem
2
(2)
Establish a theory of probable cause
3
(3)
Test the theory to determine the cause
4
(4)
Establish a plan of action to resolve the problem and identify potential effects
5
(5)
Implement the solution or escalate as necessary
6
(6)
Verify full system functionality and if applicable implement preventative measures
7
(7)
Document findings