A clear and accurate message can be communicated even if the listener ignores the speaker.

False

A receiver who responds to a sender with comments or a nod of the head is using shared listening.

False

Firmly shaking a person's hand does not convey a message.

False

You-statements help people give advice that their friends will follow.

False

A passive listener hears words without listening for meaning.

False

Checking out a message encourages a sender to restate or expand on the message to make it clearer.

True

As self-esteem increases, a person's ability to communicate usually increases.

True

Once communication patterns are learned, they cannot be changed.

False

Negotiation cannot take place if either side will not give-and-take.

True