9 notecards = 3 pages (4 cards per page)
A clear and accurate message can be communicated even if the listener ignores the speaker.
A receiver who responds to a sender with comments or a nod of the head is using shared listening.
Firmly shaking a person's hand does not convey a message.
You-statements help people give advice that their friends will follow.
A passive listener hears words without listening for meaning.
Checking out a message encourages a sender to restate or expand on the message to make it clearer.
As self-esteem increases, a person's ability to communicate usually increases.
Once communication patterns are learned, they cannot be changed.
Negotiation cannot take place if either side will not give-and-take.