Central Services Chapter 22 & 23
Agency supporting the healthcare community in the development, management, and use of safe and effective medical technology and advancement
AAMI
Association for the Advancement of Medical Instrumentation
The process of transmitting information and understanding from one person to another by use of words and non-verbal expression, such as body language
Communication
The development and maintenance of effective interpersonal relationships that enhance team work
Human relations
Specialized words or phrases known only by persons working in that position
Jargon
A person working in an occupation that requires extensive knowledge and skills
A professional
Relates to the basic principles of right or wrong
Moral behavior
Determined by the authority of laws, and one must never overstep the limitations of these resposibilities
Legal behavior
Grounds for legal action
Negligence
Relating to what is right and wrong relative to the standards of conduct for one's profession is of concern for today
Ethical behavior
How employees of a health care facility should interact with and relate to each other and the constituencies whom they serve
Code of ethics
Preamble (purpose/goals)
Responsibility to profession
Responsibilities to patients, community, oneself etc
Major components of Code of ethics
A preconceived belief or opinion about a group of people that is applied to every person in that group
Sterotype
A step in communications that occurs when the listener asks a question, repeats the information, or otherwise helps the speaker to know if the message has been correctly received
Feedback
Requires more than a yes or no answer
Open ended question
Requires a yes or no answer
Closed ended question
Unfairly compairing one employee with another. Everyone has unique talents.
Unfair comparison
Liking someone because they have a similar background and/or characteristic. Less attention given to others that do not share the same characteristics
Just like me
To favor a person because of a quality found to be attractive or valuable - favoritism hurts
Halo effect
The opposite of halo effect, dislike someone because of a quality - can become a communication barrier.
Pitchfork effect
Speaking tactics
Listening tactics
Positive reinforcement used to encourage employees to follow proper work standards, policies. Negative reinforcement to discourage inappropriate work practices
Coaching and feedback
Basic interview steps
Teamwork factors
A group of employees from different departments within the facility that work together to resolve an operating issue
Cross-functional team
The broad range of human characteristics and dimension that impact an emplyees value, opportunities, and perception
Diversity
The art of granting authority to employees to make a key decision within the employees responsibilities
Empowerment
The sequence of steps used to address customer complaints and problems in a manner that yields a win-win situation
Service recovery
An employee who is supervised by someone in a higher organizational position
A subordinate
A healthcare facility that allows patients t have a selected surgical procedure away from the hospital
Ambulatory surgery center (ASC's)
before mid ...... all surgeries were performed in hospitals
1970'S
A voluntary process by which an organization measures the quality of its services and performance against nationally recognized standards
Accreditation
Own approximately 90% of ASC
Physicians
Approx 20% have ...... ownership interest
Hospital and physician
Approx. 3% are owned by .....
Hospitals
This company has reimbursed ASC's since 1982
Medicare
Medicare limits ASC's surgeries to .........
elective procedures with short anesthesia and operating times
Three major reasons ASC's will grow
Private not for profit organization that develops standards for health care facilities.
The Joint Commission (JACO)
Joint Commission on Accreditation of Healthcare Organizations
United nations agency to further improve international cooperation in improving the health field
WHO World Health Organization
Protects employees in the workplace
OSHA
Condensation frees heat, simultaneously heating and wetting all items in the load, thus providing high heat and moisture
Steam load
Gas processed used to sterilize items that are heat or moisture sensitive - low temperature
ETO load
Transfer of heat from one part to another part of the material - high heat
Dry load
Surfaces or equipment that do not come in contact with patients directly lights, power units, switches, door nob etc
Environmental surfaces - Infection control
Environmental surfaces that can be directly contaminated during patient care, spray splatter, gloved hand etc
Clinical contact - infection control
Environmental surfaces such as floors, walls, and siks that pose a risk of disease contamination
Housekeeping surfaces - infection control
Dental offices use what type of sterilization method
Table top steam, dry heat, or chemical processors
SPD employees in VA facilities must comply with regulations called.......
Directives
VA facilities do not permit an .................
indefinite shelf life
VA do not use ...... this department is located inside the VA facility
3rd party reprocessors
VA use ........... to maintain a sterile field and aseptic opening
2 sequentially wrapped wrappers