front 1 Agency supporting the healthcare community in the development, management, and use of safe and effective medical technology and advancement | back 1 AAMI Association for the Advancement of Medical Instrumentation |
front 2 The process of transmitting information and understanding from one person to another by use of words and non-verbal expression, such as body language | back 2 Communication |
front 3 The development and maintenance of effective interpersonal relationships that enhance team work | back 3 Human relations |
front 4 Specialized words or phrases known only by persons working in that position | back 4 Jargon |
front 5 A person working in an occupation that requires extensive knowledge and skills | back 5 A professional |
front 6 Relates to the basic principles of right or wrong | back 6 Moral behavior |
front 7 Determined by the authority of laws, and one must never overstep the limitations of these resposibilities | back 7 Legal behavior |
front 8 Grounds for legal action | back 8 Negligence |
front 9 Relating to what is right and wrong relative to the standards of conduct for one's profession is of concern for today | back 9 Ethical behavior |
front 10 How employees of a health care facility should interact with and relate to each other and the constituencies whom they serve | back 10 Code of ethics |
front 11 Preamble (purpose/goals) Responsibility to profession Responsibilities to patients, community, oneself etc | back 11 Major components of Code of ethics |
front 12 A preconceived belief or opinion about a group of people that is applied to every person in that group | back 12 Sterotype |
front 13 A step in communications that occurs when the listener asks a question, repeats the information, or otherwise helps the speaker to know if the message has been correctly received | back 13 Feedback |
front 14 Requires more than a yes or no answer | back 14 Open ended question |
front 15 Requires a yes or no answer | back 15 Closed ended question |
front 16 Unfairly compairing one employee with another. Everyone has unique talents. | back 16 Unfair comparison |
front 17 Liking someone because they have a similar background and/or characteristic. Less attention given to others that do not share the same characteristics | back 17 Just like me |
front 18 To favor a person because of a quality found to be attractive or valuable - favoritism hurts | back 18 Halo effect |
front 19 The opposite of halo effect, dislike someone because of a quality - can become a communication barrier. | back 19 Pitchfork effect |
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| back 20 Speaking tactics |
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| back 21 Listening tactics |
front 22 Positive reinforcement used to encourage employees to follow proper work standards, policies. Negative reinforcement to discourage inappropriate work practices | back 22 Coaching and feedback |
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| back 23 Basic interview steps |
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| back 24 Teamwork factors |
front 25 A group of employees from different departments within the facility that work together to resolve an operating issue | back 25 Cross-functional team |
front 26 The broad range of human characteristics and dimension that impact an emplyees value, opportunities, and perception | back 26 Diversity |
front 27 The art of granting authority to employees to make a key decision within the employees responsibilities | back 27 Empowerment |
front 28 The sequence of steps used to address customer complaints and problems in a manner that yields a win-win situation | back 28 Service recovery |
front 29 An employee who is supervised by someone in a higher organizational position | back 29 A subordinate |
front 30 A healthcare facility that allows patients t have a selected surgical procedure away from the hospital | back 30 Ambulatory surgery center (ASC's) |
front 31 before mid ...... all surgeries were performed in hospitals | back 31 1970'S |
front 32 A voluntary process by which an organization measures the quality of its services and performance against nationally recognized standards | back 32 Accreditation |
front 33 Own approximately 90% of ASC | back 33 Physicians |
front 34 Approx 20% have ...... ownership interest | back 34 Hospital and physician |
front 35 Approx. 3% are owned by ..... | back 35 Hospitals |
front 36 This company has reimbursed ASC's since 1982 | back 36 Medicare |
front 37 Medicare limits ASC's surgeries to ......... | back 37 elective procedures with short anesthesia and operating times |
front 38 Three major reasons ASC's will grow | back 38
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front 39 Private not for profit organization that develops standards for health care facilities. | back 39 The Joint Commission (JACO) Joint Commission on Accreditation of Healthcare Organizations |
front 40 United nations agency to further improve international cooperation in improving the health field | back 40 WHO World Health Organization |
front 41 Protects employees in the workplace | back 41 OSHA |
front 42 Condensation frees heat, simultaneously heating and wetting all items in the load, thus providing high heat and moisture | back 42 Steam load |
front 43 Gas processed used to sterilize items that are heat or moisture sensitive - low temperature | back 43 ETO load |
front 44 Transfer of heat from one part to another part of the material - high heat | back 44 Dry load |
front 45 Surfaces or equipment that do not come in contact with patients directly lights, power units, switches, door nob etc | back 45 Environmental surfaces - Infection control |
front 46 Environmental surfaces that can be directly contaminated during patient care, spray splatter, gloved hand etc | back 46 Clinical contact - infection control |
front 47 Environmental surfaces such as floors, walls, and siks that pose a risk of disease contamination | back 47 Housekeeping surfaces - infection control |
front 48 Dental offices use what type of sterilization method | back 48 Table top steam, dry heat, or chemical processors |
front 49 SPD employees in VA facilities must comply with regulations called....... | back 49 Directives |
front 50 VA facilities do not permit an ................. | back 50 indefinite shelf life |
front 51 VA do not use ...... this department is located inside the VA facility | back 51 3rd party reprocessors |
front 52 VA use ........... to maintain a sterile field and aseptic opening | back 52 2 sequentially wrapped wrappers |