Bonus

An extra reward given to employees for reaching a certain target

Commission

Salespeople are given a % of the selling price if they make a sale

Herzberg’s Hygiene Factors

Basic employee needs which must be fulfilled before employees can be motivated

Job enrichment

Employees are given additional responsibility in their day to day tasks, which often involves more training or development

Job rotation

Employees switch simple tasks for a short time

Labour turnover

The number of employees leaving a business in a year and is calculated as a share of the total workforce

Maslow’s hierarchy of needs

Ranks human needs in order from survival needs to self-actualisation

Motivation

Motivation is the reason why employees work hard and effectively for a business

Opportunities for promotion

Rewarding employees with positions of higher status or responsibility in the business

Profit Sharing

Employees get rewarded with a % of the firm’s profits annually

Salary

Fixed payment usually paid monthly

Taylor’s Motivational Theory

Viewed workers as machines, the more you pay they harder they will work

Team working

Groups of employees are given responsibility for a specific project, department or unit of work

Wages

Payment for work usually paid weekly

Autocratic Leadership

The leader makes all decisions, one-way communication

Chain of command

The path through which authority is passed down through an organisation

Delegation

Passing responsibility to subordinates to complete tasks

Democratic leadership

Leader consults with employees before making a decision, two-way communication

Lassez-Faire Leadership

A “hand’s off” approach to leadership where most decisions and responsibility are delegated to employees

Span of control

No of subordinates who report to each manager/supervisor

Functions of management

Planning, commanding, controlling, organising and co-ordinating

Discrimination

Treating an employee differently because of age, ethnicity, gender or disability

Dismissal

End of employment due to underperformance or breaking company regulations

External recruitment

Hiring an employee for a post not currently employed by the business

Healthy and safety

Responsibility to ensure the workplace is safe and no accidents occur

Induction training

Training to familiarise new employees with the workplace, co-workers and procedures

Internal recruitment

Hiring an employee for a post currently employed by the business in another post

Job Advertisement

Tells potential applicants about the job, what the requirements are and how to apply

Job description

Duties and responsibilities of a position

Legal minimum wage

Government sets the minimum pay rate for workers within a country

Off the job training

Training off-site at a college or specialist training location

On the job training

Training at the workplace under the direction of an experienced employee

Recruitment and Selection

Finding and choosing the correct candidate for the vacant job post

Short-listing

Choosing the most suitable candidates to invite to interview

Trade Union

An organisation of employees who aim to improve the pay and conditions of their members

Training

Improving the knowledge and skills of employees so they perform their jobs more effectively

Unfair dismissal

Ending a work contract without proper or legal justification

Interview

Employers ask potential employees questions to decide if they are suitable for the job

Redundancy

Losing employment as the position no longer exists, for example after a factory is closed

Communication (effective)

The message is passed to intended recipients and understood with feedback to confirm understanding

Communication barriers

Anything that prevents receiving and understanding messages