front 1 Most patients are willing to wait no more than ? minutes to be seen by a medical provider? | back 1 20 MINUTES |
front 2 The FIRST step in preparing the appointment book is to? | back 2 ESTABLISH THE MATRIX FOR THE APPOINTMENT BOOK |
front 3 Which of the following is the common abbreviation for Pap smear? | back 3 Pap |
front 4 The typical amount of time for a complete physical exam is? | back 4 30 TO 60 MINUTES |
front 5 Which of the following appointments typically takes 5 to 15 minutes? | back 5 FOLLOW-UP OFFICE VISIT |
front 6 A woman going in to the practitioner for a routine prenatal exam can expect the appointment to last? | back 6 15 MINUTES |
front 7 A new patient calls the provider's medical office and asks how long the appointment will take. The BEST response is? | back 7 30 MINUTES OR MORE |
front 8 The typical time allotted for a routine Pap smear and pelvic exam is? | back 8 15 TO 30 MINUTES |
front 9 In-office minor surgery such as a mole removal typically lasts? | back 9 30 MINUTES |
front 10 A disadvantage of the open-hours scheduling system is that? | back 10 INCREASES THE POSSIBILITY OF INEFFICIENT DOWNTIME FOR THE PHYSICIAN |
front 11 Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis? | back 11 OPEN-HOURS SCHEDULING |
front 12 The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is? | back 12 TIME-SPECIFIED SCHEDULING |
front 13 The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more/less time than expected with the physician is? | back 13 WAVE SCHEDULING |
front 14 The appointment scheduling system in which two or more patients are scheduled for the same appointment time is? | back 14 DOUBLE-BOOKING |
front 15 The appointment scheduling system that groups similar appointments together during the day or week is? | back 15 CLUSTER SCHEDULING |
front 16 In some specialties, patients may be booked weeks or month ahead in ? scheduling? | back 16 ADVANCE |
front 17 Which of the following appointment scheduling systems is also called stream scheduling? | back 17 TIME-SPECIFIED SCHEDULING |
front 18 Which appointment scheduling system is also called categorization scheduling? | back 18 CLUSTER SCHEDULING |
front 19 In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit? | back 19 WAVE SCHEDULING |
front 20 A disadvantage of the wave scheduling system is that? | back 20 PATENTS BECOME ANNOYED OR ANGRY WHEN THEY REALIZE THAT THEY HAVE APPOINTMENTS AT THE SAME TIME AS OTHER PATIENTS |
front 21 Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of? | back 21 MODIFIED-WAVE SCHEDULING |
front 22 Which type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available? | back 22 DOUBLE-BOOKING |
front 23 Physical exams or procedures such as physical therapy or ultrasound are scheduled only at certain times in? | back 23 CLUSTER SCHEDULING |
front 24 An advantage of a computerized scheduling system is that it? | back 24 CAN IDENTIFY PATIENTS WHO ROUTINELY ARE LATE, FORGET THEIR APPOINTMENTS OR CANCEL |
front 25 The practitioner has recommended that a patient have an annual physical to include a breast exam. What is the best way to help a patient remember to schedule next year's appointment? | back 25 PLACE PATIENTS NAME IN A TICKLER FILE SO WHEN THE TIME ARRIVES, A FORM CAN BE SENT TO REMIND THE PATIENT TO CALL FOR AN APPOINTMENT |
front 26 Appointment reminders include appointment cards, reminder mailings, reminder calls and? | back 26 RECALL NOTICES |
front 27 Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patients current appointment? | back 27 RECALL NOTICE |
front 28 Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows? | back 28 REMINDER CALL |
front 29 For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment? | back 29 REMINDER MAILING |
front 30 Which of the following should you do when scheduling a patient for a fasting procedure? | back 30 SCHEDULE THE PROCEDURE AS EARLY IN THE DAY AS POSSIBLE |
front 31 A medical assistant tells a patient that fasting prior to having blood drawn means? | back 31 REFRAINING FROM EATING AND DRINKING ANYTHING, BEGINNING THE NIGHT BEFORE THE BLOOD IS DRAWN |
front 32 A patient with ? requires extra consideration when scheduling and should not be scheduled for late morning? | back 32 DIABETES |
front 33 The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times it so? | back 33 KEEP THE BLOOD SUGAR FROM DROPPING TOO LOW |
front 34 A patient with diabetes whose blood sugar falls too lay may experience? | back 34 CONFUSION |
front 35 The best time to schedule a patient who needs a regular appointment such as a prenatal check up is? | back 35 ON THE SAME DAY AND TIME EACH WEEK |
front 36 What is the best way to deal with patients who are routinely late for their appointments? | back 36 SCHEDULE THEM FOR AN APPOINTMENT TOWARD THE END OF THE DAY |
front 37 The appropriate procedure to follow with a cancellation is? | back 37 DRAW A SINGLE LINE THROUGH THE PATIENTS NAME AND WRITE "CANCELED" IN THE APPOINTMENT BOOK BEFORE ENTERING THE RESCHEDULED TIME |
front 38 Yvonne had a cyst removed from her right hand 3 weeks ago. You scheduled her follow-up appointment for 1 week after the surgery, but she did not show up for the appointment. Today she called to say the incision is red and oozing and has a foul smell. She thinks the surgeon messed up and is threatening a law suit, what applies in this situation? | back 38 THE PHYSICIAN IS PROTECTED FROM LEGAL ACTION IF A "NO-SHOW" WAS DOCUMENTED WHEN YVONNE MISSED HER FOLLOW-UP APPOINTMENT |
front 39 The appropriate procedure to follow for a patient who misses an appointment is to? | back 39 DOCUMENT THE NO-SHOW IN THE APPOINTMENT BOOK AND IN THE PATIENTS CHART |
front 40 What is the best way to handle a practitioner who consistently throws off the office schedule by returning late from lunch? | back 40 AVOID SCHEDULING PATIENTS FOR THE FIRST APPOINTMENT AFTER LUNCH WHEN POSSIBLE |
front 41 When scheduling a patient for an outpatient surgical procedure the medical assistant should ? before choosing the facility or surgeon? | back 41 CHECK WITH THE PATIENTS INSURANCE COMPANY TO VERIFY COVERAGE |
front 42 Carrie is to be scheduled for an elective outpatient surgical procedure. When you ask if she has a preferred date and time for the procedure, she tells you she would really like to have the surgery done on Monday of Next week because her sister will be in town to help with her care. You check the facility and they have an operating room at 11:30 on Monday however the surgeon scheduled to leave for vacation Monday at noon, what should you do? | back 42 EXPLAIN THE SITUATION TO THE SURGEON AND ASK FOR HIS ADVICE |
front 43 A medical assistant can help a practitioner make the most efficient use of his time by? | back 43 AVOID OVERBOOKING OR UNDERBOOKING |
front 44 A detailed travel plan that lists dates and times of flights and events, locations and telephone numbers is an? | back 44 ITINERARY |
front 45 Another name for a substitute physician who is hired to see patients while the regular physician is away is? | back 45 LOCUM TENENS |
front 46 A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of a presentations. This is called? | back 46 AN AGENDA |
front 47 Which patient information would the medical assistant provide when scheduling a patients surgery? | back 47 DIAGNOSIS AND INSURANCE INFORMATION |
front 48 What situations can result in the practitioner having large, unused gaps in the schedule? | back 48 UNDERBOOKING AND PATIENT CANCELLATIONS |
front 49 What is the best approach to handling patient cancellations? | back 49 ATTEMPT TO SCHEDULE ANOTHER PATIENT IN THE CANCELLATION SPOT |
front 50 A patient who is currently in the office needs immediate attention, but the practitioner has been called away to an emergency at the hospital. The best solution is? | back 50 MAKE SURE THE PATIENT IS SEEN BY ANOTHER PRACTITIONER |
front 51 What is the common abbreviation for a complete physical exam? | back 51 CPE |
front 52 When you are obtaining patient information for an appointment, you should include? | back 52 PURPOSE OF THE VISIT |
front 53 What is the standard abbreviation for blood pressure? | back 53 BP |
front 54 What is the standard abbreviation for an electrocardiogram? | back 54 ECG |
front 55 A patient calls for an appointment because she has had a sore throat for four days. How much time should you schedule for her appointment? | back 55 15 MINUTES |
front 56 E-scheduling is another term for? | back 56 ONLINE SCHEDULING |