40 notecards = 10 pages (4 cards per page)
Which of the following categories typically provide feedback to business systems and processes?
Modifying or redesigning a product would most likely occur during which two of the PDCA phases?
What is the major objective of project risk analysis and management?
The major elements of project management would include:
Using a PDCA process to design a customer survey, while implementing a customer feedback and improvement process, is an example of:
A project has more than one critical path. This means that:
Using the DMAIC approach to LSS improvement at what step would the root causes of defects be identified?
Which of the following is a positive observation regarding the objective: "Quality will be improved next year."
Project documentation should ideally be done by:
When using the SIPOC model, a change in process inputs most often results from one or more upstream changes in:
According to Juran, what the customer thinks he/she desires, would be classified as:
A team would be operating in which phase of the Shewart cycle if they were in the process of conducting a pilot program test activity?
Considering only the following benchmarking steps, what option would come last?
In consumer products, the complaint rate is most directly a measure of:
The slack time along a critical project path:
In a project network, if the earliest an event can take place is week 45, the most likely time it will take place is week 49, and the latest it can take place without delaying the project completion is week 51. What is the event slack time?
If a company were to evaluate why some customers refused to purchase a newly released product, what Deming cycle phase would apply?
Identify the problem solving methodology that formally recognizes team and individual contributions.
A technique for translating the customers' wants and needs into quantifiable technical characteristics is called:
Risk analysis planning should:
Which of the following project scheduling techniques are listed in order of increasing complexity?
An organized and disciplined approach to problem solving in most six sigma organizations is called:
The right hand of the completed house of quality displays rankings and values for:
What is a major distinction between the CPM and PERT methods in the evaluation of a project performance?
In what areas would upper management be most helpful in the initiation of a LSS effort?
Identify the tool that is most similar to project management and concurrent engineering:
When considering stakeholder groups, which of the following terms is most closely identified with the term "community"?
Which of the following conditions are driving companies to adopt a lean approach?
The company's management team is formulating a five year strategy for internal manufacturing and assembly capabilities. The best companies for them to benchmark are:
Why is the PDCA cycle so readily accepted by most American teams and individuals?
Focus groups can best be defined as:
Stakeholders that could help define a project charter include:
Internal customers of a retail store generally are:
Planning for feedback by the project leader during a project would address:
Properly designed surveys should consider:
Which of the following is a primary reason for periodic project reviews?
Which of the following techniques has proven useful in translating customer needs into product design features?
Outstanding service companies perform which activity first?
Project management requires:
What type of expectation is met when a product has attributes that are worthwhile but not necessarily expected?