Which of these is an output to a single​ organization's transformation​ process?

fulfilled needs

The supply chain function works with marketing and engineering to identify and qualify suppliers of goods and services as well as manage​ on-going supplier relationships. This supply chain activity is

purchasing

Which area of the SCOR model includes the activities that are necessary to handle warranty repairs and exchanges or shipments in excess of what is needed at a retail​ location?

return

A U.S. equipment manufacturer finds a less expensive source of supply in China for steel forgings currently purchased from a United​ State's supplier. The manufacturer switches from the U.S. to the Chinese forging supplier. This is an example of which of the following important trends in operations and supply chain​management?

increasing competition and globalization

The text indicates that which of the following is perhaps the most difficult of all the activities that operations and supply chain personnel​ perform?

relationship management

The supply chain function works with marketing to manage the movement of physical goods throughout the supply chain. This supply chain activity is

logistics

Which of these is NOT a flow that moves up and down the supply​ chain?

procedural

The capacity planning function is closely linked with which two key interorganizational supply chain​ participants?

suppliers and customers

​"The planning,​ scheduling, and control of the activities that transform inputs into finished goods and​ services" is the definition of

operations management

"A mechanism for coordinating and guiding decisions regarding the elements of a businesslong dash—identifies core competencies and targeted​ customers; sets time frames and performance​ objectives" is the definition of

business strategy

​"Performance dimensions for which customers expect a minimum level of​ performance, but do not provide a competitive​ advantage" is the definition of

order qualifier

Companies must prioritize and determine the performance dimensions on which they will focus and excel. Each performance dimension has several​ sub-dimensions. Mix,​ changeover, and volume are​ sub-dimensions of

flexibility

Oklahoma County issued a request for proposal​ (RFP) to paint all of the offices in the buildings located in District 3. The RFP stipulated that only contractors that were licensed and bonded would be considered. This requirement is an example of

an order qualifier

Which of the following performance measures would be an order winner for a pizza delivery​ restaurant?

response time

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "a product or service free from​ deficiencies; the product performs as​ intended." This is the​ ____________ perspective on quality.

conformance

The florist checked over the arrangement just prior to loading the vase in the delivery van. It was​ fortunate, because he noticed that lilacs had been included in the arrangement. The customer specifically requested​ "no lilacs," so the florist was able to remove them and make the order right before it left the office for the customer.This scenario is an example of

an internal failure cost

Which of the following is a principle of TQM that assumes there will always be room for​ improvement, no matter how well an organization is​ doing?

continuous improvement

​"A type of manufacturing process used to make a wide variety of highly customized products in quantities as small as​ one" is the definition of

job shop

The time between completions of successive units is known as the​ ______________ of the line.

cycle time

Which is the following is an example of a continuous flow​ process?

petroleum refinery

Which of the following products are the most highly​ customized?

engineer-to-order (ETO) products

Which of the following is not a characteristic of a service process?

customer involvement