59 notecards = 15 pages (4 cards per page)
As Luke and Erick begin a conversation, they are likely to engage in
After Selena’s comment concerning the budget deadlines, Sharon started talking about her vacation plans, therefore violating the idea of
Dakota tends to be shy and withdrawn in face-to-face conversations.Yet online he has many friends that he communicates with and seeks social support from. Which aspect of online empathy and support is Dakota benefiting from?
benefit to apprehensive person
In high-context cultures
you are more likely to see greater use of qualifiers
Karen and Kelly are discussing their relationship in a busy location in the student center.Karen suggests to Kelly that they move the conversation to his dorm room. Karen is likely concerned about
protecting their privacy
Marcus and Janet have been married for ten years. When they tell stories about their travels at dinner parties, they often co-narrate, which means
they often finish each other’s sentences when telling the story
Tirana conveyed _____ by telling Carlos that she understood his feelings and could see his point of view.
To show _____, you need to be direct, honest, and straightforward in your communication.
You can still express_____ without having to approve of another person’s behaviors or view.
A good supportive response to the statement, “I was called out on a pitch that was obviously outside the strike zone,” would be
“You must be bummed.What a shame.”
A statement that interprets information or experiences by offering a reasonable alternative explanation for an event or circumstance is often referred to as
Advantages of support in cyberspace include
not being face to face makes it easier to disclose problems and the capacity to hear from a variety of people around the world
Jessie felt sick to her stomach because she sensed how disappointed Alan felt after losing the game. This is an example of
Josie recently lost her husband to cancer.She wants to find a method to memorialize him in a fashion that will allow others to share feelings as they cope with the loss.She decides to create a digital memorial to allow others to post comments.This form of communication is called
Negative facework involves doing all of the following except
expressing your admiration for your partner’s courage or effort
Online support groups have been shown to provide support
in times of national or public tragedies, for people who seek help but want to remain anonymous and for those who have uncommon chronic or terminal diseases
utilize active listening and encourage talk
is empathizing by imagining yourself in another person’s situation
To become more effective at using empathizing with others as a communication skill, you should
pay attention to what the person is saying
Cultures vary in levels of acceptable self-disclosure; overall, _____ have the highest perceived degree of self-disclosure.
sharing personal information about yourself, sharing personal information about others and sharing personal feelings
is the tension between sharing and protecting private information, is also known as the openness and closedness dialecticis and a complex decision-making pull felt by people in a relationship
If you were trying to describe your feelings, which of the following would be least acceptable?
In a risk-benefit analysis, individuals
weigh the advantages of a relationship against the costs
Intimate self-disclosure is appropriate
when it is reciprocated
Owning feelings involves
making “I” statements
Sally met Jeremy briefly at a party. She is interested in getting to know him better, so she finds him on Facebook. Sally finds the information that his friends post about him as credible. This can be attributed to what theory?
Spike bobbles the easy grounder hit to him and then throws the ball over the first baseman’s head. The best worded constructive criticism to his action would be
“You’re taking your eye off the ball before you actually field it.”
The points that separate the parts of ourselves that we are comfortable sharing from those we keep private are
A message that tells others how to treat us respectfully and meet our expectations is a
Appeals to negative emotions like fear, shame, anger, and sadness may be effective when persuading others to
take an action
Assertive behavior is characterized by
standing up for your personal rights
Assertive messages can be risky because
you may be perceived as aggressive
Both Becky and Latoya have their ears pierced because Janie, the most popular girl in their class, has her ears pierced. This is an example of what kind of power?
If you try to get another person to like you, trust you, or have confidence in your ability, you are trying to use a means of persuasion known as
The elaboration likelihood model developed by Richard Petty focuses on
how we process persuasive messages
Reasons should be supported by
Owning feelings, avoiding confrontational language, and maintaining a firm but pleasant tone of voice are all characteristics of
The reason that passive-aggressive behavior is so damaging to relationships is because
the behavior appears harmless, it doesn’t allow the other person to respond and it is coercive
A style of conflict management that gives some satisfaction to both parties is
All of the following are conflicts, but a(n) _____ is a conflict that is apparent, not real.
As Yelena approaches Derek with a conflict, he jumps up from his chair and states that he is late for work. From this, you may assume that Derek is using the _____ conflict style.
Conflict in a relationship is
If Charlene takes the blame for the failure of her team, even though she did nothing wrong, she is exhibiting which approach to conflict?
Glen reports that the first deal was made on February 28. Nora says that the first deal was made on January 19. The conflict that ensues is
a fact conflict
Once a mediator comes up with a solution, and both conflict partners understand the solution, the mediator should
help establish an action plan that specifies what each party should do
Policy conflicts are often based on personal opinion, with no “right” or “wrong” way to solve them. What is the best way to manage a policy conflict?
Sarah is an avid reader and fan of the Twilight series.She has read all the books and anxiously awaits each movie release.On Twitter she notices that someone tweets that “all twilight fans are lame and need to get a life.”Before responding, what should she do?
ignore the message
The principle of negative reciprocity says that we tend to
repay negative treatment with negative treatment
A nurturing parental communication style includes
encouraging messages and displays of affection and praise
A parent who provides inconsistent nurturing, meeting infant’s needs only time to time, will have a child who develops
an anxious-ambivalent attachment
Close male relationships are often characterized by
Couples who withdraw or accommodate to avoid conflict are not solving problems
In the family system, rules of conflict are often based on
the parent’s preferred conflict style
Jana has been a friend of the Monroe family for years. She regularly attends holiday celebrations and takes vacations with the family. She is considered
Jealousy may cause all of the following except
Mary Anne Fitzpatrick says that when marriage partners follow the values accepted by parents and place emphasis on stability, they are likely to be engaged in a marriage type she calls
One way to open the lines of family communication is
have a set time when all members of the family can interact with each other
You are more likely to experience mutual understanding with your partner when
you swing back and forth between seeing things from your point of view and your partner’s