Effective communication happens when receivers understand messages as senders intend them to be understood and then act on them as desired.

True

Which one of the following communication styles is considered expressive and self-enhancing, while not intruding on others?

Assertive style

Most successful executives are familiar with communication technology. They typically know which of the following?

Which technology will best complement and enhance each communication situation

Effective communication skills are important starting at what point in an individual’s career?

During pre-interview stages

Posture, gestures, head movements, facial expressions, eye movements, touch, and physical appearance are all examples of which nonverbal communication category?

Kenesics

Communication sanctioned by organizations and intended to meet organizational goals and objectives is called

Formal communication.

__________ is the process whereby senders analyze their receivers and then adapt their communication to them.

Encoding

__________ is characterized by minimal waste of time, effort, and resources.

Efficient communication

The __________ function refers to formal communication that increases acceptance of and commitment to organizational goals.

emotive

__________ communication refers to messages and information sent between people in different departments and at different levels of the organizational hierarchy.

Diagonal

__________ occurs in organizations in which people communicate frequently, no matter their job status, and also tend to respect, trust, and empathize with each other.

Open communication

It is okay to remain seated when meeting someone in all situations.

FALSE

As mentioned in the textbook, the person who flatters anyone who can advance his or her career is referred to as a smooth operator.

FALSE

The backstabber is a less malicious version of a tattletale, and will divulge any confidence to anyone willing to listen.

FALSE

Fidgeting during a meeting should be avoided because it can signify boredom and a lack of interest with a topic.

TRUE

One should make a noticeable effort to sound professional and personable on a phone call.

TRUE

One of the guiding principles of business etiquette is:

Treat people with consideration and respect.

Which of the following is a trick for remembering names?

Repeat the name.

Disagreements are common in organizations. How can this kind of situation be handled?

Handle small squabbles in private.

The __________ is the person who flatters the boss to advance their career.

sycophant

Which of the following is one of the “six rules to work by” presented in the textbook?

Remember to give credit where it is due and don’t hog all the credit.

Which of the following is a recommended tip for establishing and keeping a good relationship with your boss?

Admit when you don’t know the answer.

Learning to accept criticism can be difficult for people who have never been subject to criticism. It is best for people to __________.

listen and think

If you call someone without an appointment to speak with him or her, what should be the first thing you do?

Ask if he or she is available for a short conversation.

Which of the following is a suggested method for improving networking at functions?

Never spend more than 10 minutes with any one person.

Which of the following is an international dining tip?

Accept what is on your plate with thanks.

When listening to a speaker from another culture, it is important to be open minded about the different attitudes, values, and practices that differ between cultures.

True

When individuals come to organizations with the right attitude regarding listening and good listening skills, career success will definitely follow.

False

Polyphasic activity typically enhances listening effectiveness.

False

Message-content listening style is considered to be the single-best listening style to practice.

False

One of the best ways to remain a motivated listener is to periodically remind yourself of how important good listening skills are to organizations you work for.

True

On average, _____ percent of what people hear is forgotten within _____ hours or is distorted.

75, 48

Which of the following is a suggested technique for listening to people from other cultures?

Learn about the emotional and nonverbal customs of the speaker.

Listeners typically cannot control the ethical behavior of the speaker, but they can at least control their own behavior. Which of the following is listed in the textbook as a guideline regarding ethical listening?

Don’t be a selective listener who hears only what he or she wants to hear.

The five steps in the listening process were presented and discussed in the textbook. They are, in order, receiving, __________ interpreting, __________ and storing.

focusing, accepting

Which of the following is a fundamental quality of a good listener?

They listen for nonverbal and emotional cues as well as spoken words.

__________ are superficial listeners who rarely hear the meaning and intent of words, while __________ listen for pleasure and relaxation.

Marginal listeners; casual listeners

Of the eight major listening styles, which style is the most effective?

active listeners

The following attitudes are examples of __________ barriers to effective listening: The message is boring, there is little I can learn, the message is not interesting, and I have limited personal experience relating to the message.

content-related

Which of the following is a nonverbal suggestion for improving listening skills?

maintain normal eye contact

Which one of the following barriers to listening is the most important one for a person to overcome in his or her effort to become an effective listener?

inappropriate attitude about listening

he main difference between groups and teams is the number of people.

False

Virtual teaming is ultimately the best team choice because it is both efficient and cost effective.

False

Cohesiveness within groups and teams is typically high when members respect each other.

True

Most team members are quicker to focus on task behaviors than on maintenance behaviors.

True

Sighing is an appropriate nonverbal cue when you do not agree with something a fellow team member has said.

False

A __________ is a small number of people with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable.

team

__________ provide a practical option in global companies where team members may work in two or more countries.

Virtual teams

__________ make it possible for virtual teams to share organizational information with minimal security concerns.

Intranets

The __________ stage of group/team formation is typically characterized by members sharing strong feelings and attitudes.

storming

This personal conflict style is characterized by the belief that everyone stands to lose if conflict goes unresolved.

compromising style

__________ is most likely to occur when groups and teams are too cohesive and are also rushing to closure.

Groupthink

Reflect on the symptoms of groupthink. With this in mind, __________ occur(s) when group/team members accept decisions prematurely, often assuming that silence implies consent.

shared illusion of unanimity

The __________ is characterized by much statement making, disagreeing, and interrupting.

fighter

The most effective team size is ____________ members.

5-7

Chinese business people expect that during meetings speaking is evenly distributed among all persons present.

False

Telepresence systems conferences and videoconferences are interchangeable terms currently used to describe electronic meeting systems meetings.

False

Since meeting leaders hope to stimulate creativity during meetings, they should not stifle meeting participants by requiring them to stick to an agenda.

False

The ending time of a meeting should not be included on an agenda because it is difficult to accurately estimate.

False

Visual aids are an important aspect of effective business meetings because they hold the potential of increasing participant understanding and retention.

True

Which of the following is not one of the suggested ways of running successful virtual meetings?

prepare participants near the beginning of the meetings

A __________ is a gathering in which a purposeful exchange or transaction occurs among two or more people with a common interest, purpose, or problem.

business meeting

Which of the following is not a reason for holding a business meeting?

to share a meal

As a general rule, if your reason(s) for holding a meeting is that the topic(s) is important, controversial, sensitive, critical, and/or complex, hold a __________.

face-to-face meeting

__________ link up three or more people at three or more locations for a joint telephone conversation.

Videoconferences

Conference calls

__________ have recently been added to the list of meeting methods leading to a potential improvement over conventional videoconferencing.

Telepresence systems

Which of the following counterproductive behaviors was presented on both the "Counterproductive Meeting Leader Behaviors" list and the "Counterproductive Meeting Participant Behaviors " list in the textbook?

monopolizing

Business people frequently exchange business cards at meetings. With this in mind, if you are going to give your __________ business partner your business card at a meeting, the contact information on the business card should be in ___________ only. Your contact information should not be printed in your native language on the reverse side.

German, German

Which of the following meeting agenda components is recommended as a means of helping to keep meetings on schedule?

allotted time for each topic to be discussed or thing to be accomplished

Face-to-face business meetings are typically most effective when their length does not exceed __________ minutes and electronic meetings when their length does not exceed __________ minutes.

90, 30