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Instructions for Side by Side Printing
  1. Print the notecards
  2. Fold each page in half along the solid vertical line
  3. Cut out the notecards by cutting along each horizontal dotted line
  4. Optional: Glue, tape or staple the ends of each notecard together
  1. Verify Front of pages is selected for Viewing and print the front of the notecards
  2. Select Back of pages for Viewing and print the back of the notecards
    NOTE: Since the back of the pages are printed in reverse order (last page is printed first), keep the pages in the same order as they were after Step 1. Also, be sure to feed the pages in the same direction as you did in Step 1.
  3. Cut out the notecards by cutting along each horizontal and vertical dotted line
To print: Ctrl+PPrint as a list

58 notecards = 15 pages (4 cards per page)

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mgmt 3330

front 1

T or F: When listening to a speaker from another culture, it is important to be open minded about the different attitudes, values, and practices that differ between cultures.

back 1

True

front 2

T or F: When individuals come to organizations with the right attitude regarding listening and good listening skills, career success will definitely follow.

back 2

False

front 3

T or F: Message-content listening style is considered to be the single-best listening style to practice.

back 3

False

front 4

T or F: Polyphasic activity typically enhances listening effectiveness.

back 4

False

front 5

T or F: One of the best ways to remain a motivated listener is to periodically remind yourself of how important good listening skills are to organizations you work for.

back 5

True

front 6

On average, _____ percent of what people hear is forgotten within _____ hours or is distorted.

back 6

75; 48

front 7

Which of the following is a suggested technique for listening to people from other cultures?

back 7

Learn about the emotional and nonverbal customs of the speaker.

front 8

Listeners typically cannot control the ethical behavior of the speaker, but they can at least control their own behavior. Which of the following is listed in the textbook as a guideline regarding ethical listening?

back 8

Don’t be a selective listener who hears only what he or she wants to hear.

front 9

Which of the following is a fundamental quality of a good listener?

back 9

They listen for nonverbal and emotional cues as well as spoken words.

front 10

Of the eight major listening styles, which style is the most effective?

back 10

active listeners

front 11

_______ are superficial listeners who rarely hear the meaning and intent of words, while _______ listen for pleasure and relaxation

back 11

Marginal listeners; casual listeners

front 12

Which of the following is a nonverbal suggestion for improving listening skills?

back 12

maintain normal eye contact

front 13

The following attitudes are examples of _______ barriers to effective listening: The message is boring, there is little I can learn, the message is not interesting, and I have limited personal experience relating to the message.

back 13

content-related

front 14

Which one of the following barriers to listening is the most important one for a person to overcome in his or her effort to become an effective listener?

back 14

inappropriate attitude about listening

front 15

The five steps in the listening process were presented and discussed in the textbook. They are, in order, receiving, __________ interpreting, __________ and storing.

back 15

focusing; accepting

front 16

One of the guiding principles of business etiquette is:

back 16

Always treat people with consideration and respect

front 17

Which of the following is a trick for remembering names?

back 17

Repeat the name

front 18

The ______ is the person that flatters the boss to advance their career.

back 18

Sycophant

front 19

Remember to give credit where its due and don't hog all the credit.

back 19

Which of the following is one of the "six rules to work bye" presented in the textbook?

front 20

Admit when you don't know the answer.

back 20

Which of the following is a recommended tip for establishing and keeping a good relationship with your boss?

front 21

Listen and Think

back 21

Learning to accept criticism can be difficult for people who have never been subject to criticism. It is best for people to _______.

front 22

Ask if he/she is available for a short conversation

back 22

If you call someone without an appointment to speak with him/her, what should be the first thing that you do?

front 23

Never spend more than ten minutes with any one person.

back 23

Which of the following is a suggested method for improving networking at functions?

front 24

The co-worker that loves a good story and will happily divulge any confidence to a willing listener.

back 24

The Tattletale

front 25

The co-worker who is often charming and always covers their tracks.

back 25

The Backstabber

front 26

co-worker that can taint the atmosphere of the entire office with groundless suspicions, accusations, and fears.

back 26

The Victim

front 27

co-worker who agrees with everything the boss says, at least whenever the boss is withing hearing distance.

back 27

The Sycophant

front 28

True or False: The backstabber is a less malicious version of a tattletale, and will divulge and confidence to anyone willing to listen.

back 28

False

front 29

True or False: As mentioned in the textbook, the person who flatters anyone who can advance his or her career is referred to as a smooth operator.

back 29

False

front 30

True or False: It is okay to remain seated when meeting someone in all situations

back 30

False

front 31

Which of the following is an international dinning tip?

back 31

Accept what is on your plate with thanks

front 32

True

back 32

True or False: Fidgeting during a meeting should be avoided because it can signify boredom and a lack of interest with a topic

front 33

True

back 33

True or False: One should make a noticeable effort to sound professional and personable on a phone call.

front 34

A __________ is a small number of people with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable.

back 34

team

front 35

__________ provide a practical option in global companies where team members may work in two or more countries.

back 35

Virtual teams

front 36

__________ make it possible for virtual teams to share organizational information with minimal security concerns.

back 36

Intranets

front 37

The __________ stage of group/team formation is typically characterized by members sharing strong feelings and attitudes.

back 37

no data

front 38

This personal conflict style is characterized by the belief that everyone stands to lose if conflict goes unresolved.

back 38

no data

front 39

_________ is most likely to occur when groups and teams are too cohesive and are also rushing to closure.

back 39

Groupthink

front 40

Reflect on the symptoms of groupthink. With this in mind, __________ occur(s) when group/team members accept decisions prematurely, often assuming that silence implies consent.

back 40

shared illusions of unanimity

front 41

The __________ is characterized by much statement making, disagreeing, and interrupting.

back 41

fightere

front 42

The most effective team size is ____________ members.

back 42

5-7

front 43

___________________ involves writers working together to create a common document, using Shareware or another computer program that allows several collaborators to simultaneously modify a central document from their own computer.

back 43

reciprocal collaboration

front 44

T or F: Chinese business people expect that during meetings speaking is evenly distributed among all persons present.

back 44

False

front 45

T or F: Tele-presence systems conferences and video conferences are interchangeable terms currently used to describe electronic meeting systems meetings.

back 45

False

front 46

T or F: Since meeting leaders hope to stimulate creativity during meetings, they should not stifle meeting participants by requiring them to stick to an agenda.

back 46

False

front 47

T or F: The ending time of a meeting should not be included on an agenda because it is difficult to accurately estimate.

back 47

False

front 48

T or F: Visual aids are an important aspect of effective business meetings because they hold the potential of increasing participant understanding and retention.

back 48

True

front 49

Which of the following is not one of the suggested ways of running successful virtual meetings?

back 49

prepare participants near the beginning of the meetings

front 50

A __________ is a gathering in which a purposeful exchange or transaction occurs among two or more people with a common interest, purpose, or problem.

back 50

business meeting

front 51

Which of the following is not a reason for holding a business meeting?

back 51

to share a meal

front 52

As a general rule, if your reason(s) for holding a meeting is that the topic(s) is important, controversial, sensitive, critical, and/or complex, hold a __________.

back 52

face-to-face meeting

front 53

__________ link up three or more people at three or more locations for a joint telephone conversation.

back 53

Conference calls

front 54

_________ have recently been added to the list of meeting methods leading to a potential improvement over conventional videoconferencing.

back 54

Telepresence systems

front 55

Which of the following counterproductive behaviors was presented on both the "Counterproductive Meeting Leader Behaviors" list and the "Counterproductive Meeting Participant Behaviors " list in the textbook?

back 55

monopolizing

front 56

Business people frequently exchange business cards at meetings. With this in mind, if you are going to give your __________ business partner your business card at a meeting, the contact information on the business card should be in ___________ only. Your contact information should not be printed in your native language on the reverse side.

back 56

German, German

front 57

Which of the following meeting agenda components is recommended as a means of helping to keep meetings on schedule?

back 57

allotted time for each topic to be discussed or thing to be accomplished

front 58

Face-to-face business meetings are typically most effective when their length does not exceed __________ minutes and electronic meetings when their length does not exceed __________ minutes.

back 58

90 30