Which one of the following is a disadvantage of division of labor?
A. It makes the work more difficult.
B. It makes work more time-consuming and inefficient.
C. It can result in workers getting bored with their work.
D. It prevents workers from specializing at a task.
E. It requires workers to know about the entire process and not just one task.

C

Unity of command is the management principle that recommends that ________.
A. All managers share the same goals
B. All employees should accept their formal leader or leaders
C. An individual have only one boss
D. Organizational plans be consistent with organizational goals
E. The organizing system be consistent with organizational plans

C

Span of management refers to the number of ________.
A. Levels in an organization
B. Organizational levels above an individual
C. Organizational levels below an individual
D. Bosses an individual has
E. Individuals a manager supervises

E

In general, the closer the subordinates are in location to each other, the more of them managers can supervise effectively.
A. True
B. False

A

The organization structure at Kinetic Machines is horizontally divided into Marketing, Finance, Production, and R&D departments. Identify the departmentalization mode being used here.
A. Product
B. Geographic
C. Functional
D. Customer
E. Matrix

C

________ organizations are also called project organizations.
A. Silo
B. Functional
C. Radial
D. Pyramid
E. Matrix

E

Which one of the following is depicted in a model developed by Hellriegel and Slocum?
A. Importance of stress and efficiency to organizational survival
B. Importance of change and stability to organizational survival
C. Importance of finances and production to organizational survival
D. Importance of attitudes and behaviors to organizational survival
E. Importance of training and motivation to organizational survival

B

Organizational effectiveness depends primarily on activities centering around three classes of factors. The factors are ________.
A. Data orientation, people, and technology
B. People, structure, and visibility
C. People, technology, and structure
D. Structure, procedures, and people
E. Structure, technology, and money

C

Value Innovations Inc. engages in selling computers and other electronic components through telephone and Web orders. The company has decided to change some of its policies. When recruiting employees, it will now focus primarily on the attitudes of individuals. Here, the company is concentrating on a(n) ________ factor.
A. Structural
B. Technological
C. Communication
D. People
E. Informative

D

The managerial grid proposes that various managerial styles can be described by a manager's concern for ________.
A. Quantity and quality
B. Production and people
C. Power and acceptance
D. Profit maximization and revenue maximization
E. Customers and company

B

Which one of the following is a common reason behind employee resistance to change?
A. Most individuals are open to experience.
B. Individuals fear some type of personal loss.
C. Most changes involve changes in organizational hierarchy.
D. Faith in the status-quo is limited.
E. Most organizations maintain high power distance.

B

Making changes on a tentative basis increases resistance to organizational change.
A. True
B. False

B

The bodily strain that an individual experiences as a result of coping with some environmental factor is called ________.
A. Stress
B. Conflict
C. Anger
D. Aggression
E. Denial

A

Managers attempting to settle a workplace conflict who feel a solution completely acceptable to everyone would be difficult to reach and therefore focusing on a solution that gives employees involved in the conflict a part of what they wanted is using a/an ________ technique for handling the conflict.
A. Avoiding
B. Forcing
C. Compromising
D. Resolving
E. Partiality

C

________ is a technique for managing conflict in which managers use their authority to resolve conflicts.
A. Resolving
B. Compromising
C. Negotiating
D. Avoiding
E. Forcing

E

Which one of the following is an advantage of establishing virtual offices?
A. They provide better opportunities for employee socialization.
B. They help the organization build the desired corporate culture.
C. Virtual offices enable cost reduction.
D. Virtual offices enhance management control.
E. They help the organization reduce the dependence on technology.

C

When executives were asked to rank essential skills employees need in their jobs, ________ skills ranked as number one.
A. Interpersonal
B. Motivational
C. Oral and written communication
D. Collaboration
E. Planning

C

The purpose of the influencing function of management is ________.
A. Persuade customers to purchase the company’s products
B. Guide the behaviors of employees to attain the organization’s goals
C. Coerce employees into changing their behaviors
D. Control the actions of employees in their personal lives
E. Organize groups of employees into efficient work units

B

The capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own feelings as well as the emotions in relationships with others, is called ________.
A. Emotional intelligence
B. Business intelligence
C. Social emotional learning
D. Affective science
E. Competitive intelligence

A

What is the major purpose of feedback in the communication process?
A. It is used by the source to ensure successful communication.
B. It can be used to boost the legitimate power of managers.
C. It provides formal documentation of the communication process.
D. It helps the source avoid questions from the destination.
E. It fosters lateral communication in the organization.

A

Which one of the following should the source do to gather nonverbal feedback?
A. Observe the destination’s gestures and facial expressions.
B. Ask the destination questions about the message.
C. Repeat the message and ask for specific feedback.
D. Ask the destination about how the message was perceived.
E. Use tests and procedures that suit the situation.

A

The increasing need for information in today’s society is an example of a microbarrier to communication.
A. True
B. False

B

Carolyn joins Arbitrar Consultants as a sales trainee. Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company. This is an example of ________.
A. Upward communication
B. Parallel communication
C. Downward communication
D. Horizontal communication
E. Lateral communication

C

The head of the HR department meets the head of the production department to discuss the production team’s staffing needs for the next two quarters. This is an example of ________.
A. Upward communication
B. Downward communication
C. Informal communication
D. Lateral communication
E. External communication

D

Which one of the following is true regarding serial transmission?
A. The information conveyed is highly accurate.
B. The message becomes distorted as the length of the series increases.
C. It provides stability to the organization.
D. Employee morale tends to be poor.
E. The presence of a leader is highly evident.

B

Organizational communication that does not follow the lines of the organizational chart is specifically called ________.
A. Lateral communication
B. Upward communication
C. Vertical communication
D. Informal communication
E. Downward communication

D