What is the primary concern when restraining a rabbit?

If the rear legs are not held properly the rabbit can break its back attempting to kick

Which describes how a towel may be used best as a restraint tool?

Wrap up an angry cat

The veterinary assistant takes a message from Mrs. Jones, along with her contact information, who wants to know the results of Missy’s lab work. Who should receive this message?

Veterinarian

Which is an incorrect way to pick up a cat?

Hold the front two legs and let the back legs hang free

What must you always have control of when restraining a patient?

Head and body

Dr Smith visits a farm to perform vaccines and routine procedures on a horse. Which restraint equipment should be used?

Halter and lead

When applying a gauze muzzle to an aggressive dog, which is an important consideration prior to its application?

Length of the gauze

Maddy, a new feline patient, has an appointment for vaccines. Her owner does not remember which vaccines she has had. What information is needed before the assistant can call the previous veterinary clinic to request vaccination records?

Patient and owner name

The assistant helps with an outpatient vaccine appointment for a 10-week-old bulldog puppy and thinks the puppy is adorable. Which behavior is NOT acceptable?

Post a selfie with the puppy on personal social media

Which is the most appropriate type of restraint device for cows?

Cattle chutte

Which is an example of psychological restraint?

Tapping the head with a pen

When is it appropriate to use cell phones during work hours?

Depends on hospital policy

What is this restraint tool

Basket muzzle

When is it appropriate to take photos of patients for hospital use?

Depends on hospital policy

Mr. Williams has arrived for his dog Sam’s vaccination appointment. While walking to the exam room, Mr. Williams asks why the client who just left was crying. How should Mr. Williams' assistant answer the question?

Apologize and tell Mr. Williams that other patients cannot be discussed with clients, friends, or those not involved with the case

When presenting an estimate to an owner in an exam room, which type of language is appropriate?

Medical terminology and layman’s terms

Jane is a veterinary assistant. At dinner, she told her friend about her favorite patient Rex Jones who came into the clinic for vomiting, and she shared the treatment that was performed. Jane violates which ethical practice?

Confidentiality

Every interaction should show respect for the other person. Which action does not show respect?

Using closed gestures

The tone of voice is the second most important part of communication. When speaking with a client, what tone of voice should be used?

Even pitch and empathetic

The veterinary assistant does not know the answer to a client’s emailed question. What is the most appropriate course of action?

Print the email, consult with the veterinarian, and respond with the information in a timely manner

Which is the best way to handle a difficult client that is angry about their bill?

Listen to their complaint, sympathize with their situation and communicate the details of their bill

Rocky, a 6-month-old boxer, was neutered today at the hospital. His procedure is complete and his owner needs to be contacted with an update. Which method of communication is most appropriate when contacting an owner to provide an update?

Phone

A Chihuahua needs a nail trim. Which type of appointment is most appropriate?

Technician/Assistant

The veterinary assistant forgot to give medication to a hospitalized patient. It is 4 hours later than the scheduled time. What should the assistant do?

Explain to the veterinary technician or the veterinarian what happened and seek their advice

The clinic has been treating “Hank”, a Heeler mix, for eating garbage. The owner’s mother, whose name is not on the medical record, calls to find out what is going on with the dog. What information is she given?

Medical information can only be given to the owner

A co-worker is observed aggressively pulling on a dog with a slip leash until its front legs are up off the ground and the dog flips over backward. What action should be taken?

Report the event immediately to the nearest supervisor or DVM

Which defines ethics?

The system of moral principles that determines appropriate behavior and actions within a specific group

A client has a 4-H chicken that is treated as a family member with a wound that needs antibiotic therapy. What item required on the drug label may need to be explained to prevent the client from becoming upset because of the human-animal bond with the bird?

Drug withdrawal time for meat and egg use

Which scenario would be considered an unethical treatment of a hospitalized animal?

Not providing fresh water and food as ordered

A new patient presents for a dental cleaning. Proof of Rabies vaccine is required, which the owner does not have. What protocol should be followed?

Contact the previous clinic and request proof of vaccination

The human-animal bond is a unique and complex relationship between people and their pets. What must the veterinary assistant do regarding the human-animal bond?

Understand, respect and encourage

The receptionist in the clinic has verbalized a religious belief of not being able to view a particular species of reptile. Since the afternoon appointment is for this species, what can be done to accommodate both the receptionist and the client?

Have another employee serve the client with the reptile

Mr. Bennett took the cat she adopted from a high-density shelter to the clinic because of sneezing. Why is it important to isolate this patient from other patients?

The cat may have a contagious upper respiratory infection

Which animal is most vulnerable to severe spinal cord damage when handled improperly?

Rabbit

ccording to the Arizona State Statutes for Ethical Practices, who is the only person that can make recommendations for a pet’s care?

Veterinarian

A dog with a cough is immediately placed into an exam room for evaluation. What is the reason this dog was placed into a room before other patients?

The exam room will help prevent exposure to other animals

Which is not needed on a mailing envelope?

Recipients phone number

Which is the function of a fax machine?

It allows you to scan documents and transmit the information through a telephone network

Which is the minimum PPE needed when helping an injured coworker?

Gloves

How long does a bite case need to be quarantined?

10 days

Which amino acid is needed in a felines diet to prevent hypertrophic cardiomyopathy

Taurine

Which of the following is not a sign of the anal glands needing manual expression?

Taurine

What does VCPR stand for?

Veterinary-client-patient relationship

If the veterinarian is not physically present to provide treatments, they can be provided under which kind of supervision?

Indirect

Which describes why it is important for veterinary assistants to understand each position and task in the flow of the practice?

Allow assistants to anticipate material preparation and work to be done

Focusing on customer service is imperative to all positions. In veterinary medicine, which is the customer?

The client

Professional appearance is imperative to how a hospital is perceived by a client. Veterinary assistants must consider professional grooming when working in a veterinary hospital. Which must be considered?

The highly physical nature of veterinary medicine

You are helping to conduct yearly inventory and have one unopened box of the suture in the picture. How many packets of this suture type will you enter into the computer system?

12

Which bandage material would be considered the primary layer?

Telfa pad

When reconstituting the freeze-dried, powder portion of a vaccine it is important to:

Use on the amount of the diluent provided by the manufacturer to reconstitute to powder

Which is the most commonly used device to prevent self-mutilation and tearing of a bandage?

Elizabethan collar

How is a BCS of 8/9 interpreted?

Overweight

The assistant is helping the technician with hospitalized patients. After taking Patient A out for a walk, where is the information documented?

Progress note

Spot is 2 hours post-op after a neuter procedure. The veterinarian asked the assistant to take Spot outside to relieve himself. Upon their return, what should be documented in the medical chart?

BM, urination, attitude

The veterinarian asks the assistant to feed a hospitalized patient 1 cup of dry, bland food. After placing the food in the kennel the patient quickly ate it all. What should be noted in the medical chart?

Amount fed, amount consumed, time given

Max Martin is hospitalized for renal insufficiency. At 3 pm his attitude needs to be recorded on his treatment sheet. Max is lying in the right lateral recumbency. He responds to sound by moving his eyes, but he does not move his head. How would Max’s mentation be recorded?

Obtunded

Which is true when determining the gender of a small animal?

The anogenital distance in the female is decreased

The veterinary assistant is expected to determine and record required criteria during the patient’s visit to the clinic such as temperature, respiration, mucous membrane color, and weight. What else would the veterinary assistant notate?

Date of birth, capillary refill time, pulse

What characteristics are referred to as TPR?

Temperature, pulse, respiration

While getting a history on a cat the assistant noticed open-mouthed breathing. What is the appropriate action to take?

Tell the owner the cat is being taken to the treatment area and notify the veterinarian

What feline disease should a patient have negative results before a vaccine is administered?

Feline Leukemia Virus

Which are two core canine vaccines?

DHPP, Rabies

To what anatomical location is a rabies vaccine administered in a feline?

Right rear leg

A 9 week old puppy just received his DHPP. When will the next booster be due?

2-4 weeks

How long are vaccines good for once reconstituted?

1 hour

While the inventory manager is out, a box arrives with vaccines on cold packs. What should be done to manage this shipment?

Place the vaccines in the medication refrigerator as specified, and tag with a note of the arrival date and time, place the packaging slip in the inventory manager’s area

Which team member must sign a rabies certificate following the rabies vaccination?

Veterinarian

A 6 month old female Shih Tzu was altered today. Which certificate is prepared for the owner as proof of the procedure?

Sterilization

A 6 month old female Shih Tzu was altered today. Which certificate is prepared for the owner as proof of the procedure?

The veterinarian has finished writing in the patient’s medical record

What is a nosocomial infection?

An infection acquired in the hospital

A three-year old intact male Lhasa Apso presents with the problem shown below bilaterally. What test would you do to confirm a diagnosis of keratoconjunctivitis sicca (dry eyes)?

Schirmer tear test

Which correctly explains triage of emergency patients?

An infection acquired in the hospital

Which can be used to assist the veterinary team in determining proper growth and condition of a dog or cat?

Body condition score

Observing a patient includes which senses?

Olfactory Auditory and Visual

In hospitalized patients the vital signs are taken and recorded as part of the observation by the veterinary assistant. What other data is to be observed and recorded for hospitalized patients?

All of these

Which is/are a factor in influencing patient feeding and appetite in a hospital setting?

Age of the patient Additional nutritional requirements due to illness and Effect of illness on appetite

Who can catheter placement be performed by?

The veterinarian or technician only

Cats smell their food more than they taste it. What will help when feeding cats with nasal congestion?

Heating the food

Which are two easy methods to increase palatability of food for hospitalized patients?

Heat and water

Why should an animal be fed slowly when force feeding is recommended by the veterinarian?

Heat and water

A patient needs supplemental heat therapy and the veterinarian would like to use a water blanket. What type of water is used to refill the blanket?

Distilled

Veterinary medicine includes:

Medicine Business and Customer service

A cat has been hospitalized for chemotherapy treatment. Which container color should the urine and fecal matter be disposed into?

red

yellow

blue

black

yellow

A four-year-old Bichon has come into the hospital for a recheck exam after being treated for a Staphylococcal skin infection. On the medical record the doctor noted that the current problem, a skin fold yeast infection, is iatrogenic. What is an iatrogenic problem?

Condition caused by the diagnostics or therapy

Where is the plantar region located?

Bottom of the rear feet

Which of the following means nose repair?

Rhinoplasty

What does the suffix “-stomy” mean?

To cut into

What does the suffix “-otomy” mean?

To make a surgical incision

If a dog has a neurologic problem and she is adducting her front legs, what is she doing with them?

Moving legs inward, towards the midline

Which term means “toward the nose”?

Rostral

"Emesis" is the medical term for what condition?

Vomiting

Which part is the most distal?

Phalanges

What does right lateral recumbency mean?

Animal lying on its right side

What is an enterotomy?

Incision into the abdomen

Which is the definition of leukopenia?

A decrease in white blood cells