37 notecards = 10 pages (4 cards per page)
Motivation is the reason why employees work hard and effectively for a business
Leader makes all decisions, one way communication
an extra reward given to employees for reaching a certain target
Chain of command
The path through which authority is passed down through an organisation
salespeople are given a % of the selling price if they make a sale. employees get rewarded with a % of the firms profits annually
Message is passed to intented receipients and understood with feedback to confirm understanding
anything that prevents information being received and understood in an organisation
Passing responsibility to subordinates to complete tasks
Leader consults with employees before making decision - two way communication
Treating an employee differently because of age, ethnicity, gender,
End of employement due to underperformance or breaking company regulations
Functions of management
Planning, Commanding, Controlling, Organising and co-ordinating
Herzberg's Hygiene Factors
"basic employee needs which must be fulfilled before employees can be motivated
The number of levels in an organisational structure
Training to familairise new employees with the workplace, co workers and procedures
employees are given additional responsibility in their day to day tasks which often involved more training or development.
employees switch simple tasks for a short time.
Labour productivity – output per worker measured by Output/no. of workers
is the amount of employees leaving a business in a year and is calculated as a share of the total workforce
A "hand's off" approach to leadership where most decisions and responisbility are delegated to employeeds
Legal Minimum Wage
Government sets the lowest pay rate for workers within a country
Maslow's Hierarchy of needs
ranked human needs in order from survival needs to self actualisation
Off the job training
Training off site at a college or specialist training location
On the job training
Training at the workplace under the direction of an experienced employee
Opportunities for promotion
Employees are given a position of higher responsibility and/or status in an organisation
Recruitment and Selection
Finding and choosing the correct candidate for the vacant job post
fixed payment usually paid monthly
Span of control
No of subordinates who report to each manager/supervisor
viewed workers as machines – they more you pay they harder they will work.
– group of employees are given responsibility for a specific project, department or unit of work.
Organisation of employees who aim to improve the pay and conditions of their members
improving the knowledge and skills of employees so they perform their jobs more effectively.
Ending a work contract without proper or legal justification.
payment for work, usually paid weekly
Hiring an employee for a post not currently employed by the business
Hiring an employee for a post currently employed by the business in another post
Losing employment as the postion no longer exists - for example after a factory is closed