35 notecards = 9 pages (4 cards per page)
A high concentration of authority figures within the managerial hierarchy
The concept of ___ is important in an organization as it encourages employees and managers to engage in comradeship by communicating with each other to solve problems and implement solutions.
Esprit de corps
What should be the goal of reward systems
To be fair to the employees and to be feasible for the organization to implement
When individual workers begin to focus particular tasks, a division of labor takes place, called _____.
The ____ movement advocates for managers to be trained to supervise their staff in a way that will engender their cooperation and increase their productivity
Innovation and creativity could not occur within organizations if employees didn't take _____ by trying something new
Which of the following are principles developed by Frederick W. Taylor to increase efficiency in the workplace?
1. Select workers who possess skills and abilities that match the needs of the task and train them on the rules.
2. Study the way workers perform their tasks and experiment with ways to improve how tasks are performed.
3. Establish an acceptable level of performance for a task and develop a pay system that rewards performance
4. Codify the new methods of performing tasks into written rules and standard operating procedures
What theory is a set of positive assumptions about workers that leads to the conclusion that a manager's task is to create an environment that encourages commitment to organizational goals and provides opportunities for workers to be imaginative and to exercise initiative and self-direction
Fayol's principle of _____ pertains to justice, impartiality, fairness, and respect due each member of an organization in the workplace
In a bureaucratic system, when specifying the best ways to accomplish organizational tasks or increase performance, behavioral guidelines must be set. Which of the following are important to include when defining these guidelines?
Rules, Standard Operating Procedures and norms
Which tool, created by Fayol, showed everyone's positions and duties within an organization?
An Organizational Chart
When resources are scarce because of an economic shift, managers are forced to make adjustments. Those who are able to work with less, energize their staffs and keep up the excitement about the new products, demonstrate that the organizational _____ will not deter them.
Which of the following is a branch of management science that gives managers vital, decision-making facts about events occurring inside the organization as well as in its external environment?
Management Information Systems (MISs)
Fayol recommended using an organizational chart to show:
The position and duties of each employee
_____ refers to the system of behavioral rules and norms that emerge in a group
According to ______, managers should closely supervise employees to ensure that employees work hard
The tendency of a closed system to lose its ability to control itself and thus to dissolve and disintegrate is referred to as _____.
_____ refers to shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.
Esprit de corps
_____ refers to the performance gains that result when individuals and departments coordinate their actions.
Formal written instructions that specify actions to be taken under different circumstances to achieve specific goals are known as _____.
_____ refers to the ability to act on one's own without direction from a superior.
In a(n) ________, authority is decentralized to middle and first-line managers to encourage them to take responsibility and act quickly to pursue scarce resources.
The principle of _____ specifies that an employee should receive orders from, and report to, only one superior.
Unity of command
Time-and-motion study involves:
Carefully timing and recording the actions taken to perform a particular task.
Which of the following refers to an organizational structure in which authority is centralized, tasks and rules are clearly specified, and employees are closely supervised?
Which of the following defines unity of direction?
The singleness of purpose that makes possible the creation of one plan of action to guide managers and workers as they use organizational resources
_____ is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to help managers make maximum use of organizational resources to produce goods and services.
Management science theory
_____ refers to the chain of command extending from the top to the bottom of an organization.
The line of authority
Having multiple hierarchical levels in an organization:
slows the pace of planning and organizing.
_____ is the obedience, energy, application, and other outward marks of respect for a superior's authority.
_____ refer(s) to specific sets of written instructions about how to perform a certain aspect of a task.
Standard operating procedures
Which of the following is an advantage of centralization?
This arrangement gives top managers great control over organizational activities.
The _____ movement advocates that supervisors be behaviorally trained to manage subordinates in ways that elicit their cooperation and increase their productivity.
_____ refer(s) to unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization.
_____ studies the factors that affect how individuals and groups respond to and act in organizations.