Milady's Standard Cosmetology 2008: Chapter 4 Flashcards


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created 10 years ago by brittnalynnpickens
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Communicating for Success
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1

Client consultation

Verbal communication with a client to determine desired results.

2

Communication

The act of accurately sharing information between two people, or groups of people.

3

Reflective listening

Listening to the client and then repeating, in your own words, what you think the client is telling you.