MA Chapter 4: Interpersonal Communication Flashcards
What element is missing from the communication circle?
source, message, feedback, noise???
In the communication circle, what is the response to the message by the receiver called?
Interpersonal skills include which of the following?
WARMTH AND FRIENDLINESS
Body language is an example of?
Anything that distorts the message in any way or interferes with the communication process is called?
It is the responsibility of the ? to set the stage for positive communication with a patient?
In which of the following examples does the medical assistant demonstrate positive communication?
THIS PAPERWORK WONT TAKE LONG AT ALL
The most effective way to assess whether you are communicating negatively is to?
ASK FOR FEEDBACK
Which of the following is an example of positive communication?
ASKING A PATIENT TO REPEAT YOUR INSTRUCTIONS
Which of the following is an example of an ineffective therapeutic communication?
Body language includes facial expressions, eye contact, posture, attention to person space, and
When interacting with patients of other cultures or ethnic groups?
NEVER MAKE VALUE JUDGMENTS
Which of the following is an example of negative communication
FORGETTING TO SAY THANK YOU
During communication process, posture can usually be described as either?
OPEN OR CLOSED
A person who is leaning back in his chair with his arms folded across his chest is displaying?
When the DR. explains that Cherise needs surgery, she says "im ok with that' she is sitting with her arms folded across her chest and is avoiding eye contact with the DR. When the Dr. asks if she is sure, Cherise says "yeah, yeah its okay" but is frowning. This is an example of?
BODY LANGUAGE THAT INDICATES ONES TRUE FEELINGS