MA Chapter 4: Interpersonal Communication

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1

What element is missing from the communication circle?

source, message, feedback, noise???

RECIEVER

2

In the communication circle, what is the response to the message by the receiver called?

FEEDBACK

3

Interpersonal skills include which of the following?

WARMTH AND FRIENDLINESS

4

Body language is an example of?

NONVERBAL COMMUNICATION

5

Anything that distorts the message in any way or interferes with the communication process is called?

NOISE

6

It is the responsibility of the ? to set the stage for positive communication with a patient?

MEDICAL ASSISTANT

7

In which of the following examples does the medical assistant demonstrate positive communication?

THIS PAPERWORK WONT TAKE LONG AT ALL

8

The most effective way to assess whether you are communicating negatively is to?

ASK FOR FEEDBACK

9

Which of the following is an example of positive communication?

ASKING A PATIENT TO REPEAT YOUR INSTRUCTIONS

10

Which of the following is an example of an ineffective therapeutic communication?

GIVING APPROVAL

11

Body language includes facial expressions, eye contact, posture, attention to person space, and

TOUCH

12

When interacting with patients of other cultures or ethnic groups?

NEVER MAKE VALUE JUDGMENTS

13

Which of the following is an example of negative communication

FORGETTING TO SAY THANK YOU

14

During communication process, posture can usually be described as either?

OPEN OR CLOSED

15

A person who is leaning back in his chair with his arms folded across his chest is displaying?

CLOSED POSTURE

16

When the DR. explains that Cherise needs surgery, she says "im ok with that' she is sitting with her arms folded across her chest and is avoiding eye contact with the DR. When the Dr. asks if she is sure, Cherise says "yeah, yeah its okay" but is frowning. This is an example of?

BODY LANGUAGE THAT INDICATES ONES TRUE FEELINGS