Nurs 1014

Helpfulness: 0
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1

Communication

is the process of exchanging information and generating and transmitting meanings between two or more people.

2

stimulus

in this case a patient need that must be addressed.

3

source (encoder)

sender or _____ of the message is a person or group who initiates or begins the communication process.

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message

is the actual communication product from the source.

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channel

of communication is the medium the sender has selected

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receiver (decoder)

must translate and interpret the message sent and received.

7

feedback

Confirmation of the message provides _____ (i.e., evidence)

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Noise

factors that distort the quality of a message—can interfere with communication at any point in the process.

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Verbal communication

is an exchange of information using words, including both the spoken and written word.

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language

or a prescribed way of using words so that people can share information effec- tively.

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nonverbal communication

The transmission of information without the use of words is termed ______.

12

body language

nonverbal communication, also known as ______.

13

Social media

are web-based technologies that allow users to create, share, and participate in dialogue in virtual communities and networks.

14

Intrapersonal communication

or self-talk, is communication within a person.

15

Small-group communication

occurs when nurses interact with two or more people.

16

Organizational communication

occurs when people and groups within an organization communicate to achieve established goals.

17

Group dynamics

involve how individual group members relate to one another during the process of working toward group goals.

18

SBAR

which stands for Situation, Background, Assessment, and Recommendations, provides a consistent method for hand-off communication that is clear, structured, and easy to use.

19

helping relationship

exists among people who provide and receive assistance in meeting human needs.

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professionalism

or confidence and expertise in their practice.

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Empathy

is identifying with the way another person feels.

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Rapport

a feeling of mutual trust experienced by people in a satisfactory relationship, facilitates open communication.

23

semantics

The study of the meaning of words is called _____.

24

interviewing techniques

to obtain needed information while remaining flexible in approach.

25

Assertive behavior

is the ability to stand up for oneself and others using open, honest, and direct communication.

26

Aggressive behavior

on the other hand, involves assert- ing one’s rights in a negative manner that violates the rights of others.

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cliché

is a stereotyped, trite, or pat answer.

28

Incivility

is rude, intimidating, and undesirable behavior directed at another person.

29

horizontal violence

Anger and aggressive behavior between nurses, or nurse-to- nurse hostility, has been labeled ______.

30

Bullying

often occurs repetitively, whereas horizontal or lateral violence can occur as a single event