is the process of exchanging information and generating and transmitting meanings between two or more people.
in this case a patient need that must be addressed.
sender or _____ of the message is a person or group who initiates or begins the communication process.
is the actual communication product from the source.
of communication is the medium the sender has selected
must translate and interpret the message sent and received.
Confirmation of the message provides _____ (i.e., evidence)
factors that distort the quality of a message—can interfere with communication at any point in the process.
is an exchange of information using words, including both the spoken and written word.
or a prescribed way of using words so that people can share information effec- tively.
The transmission of information without the use of words is termed ______.
nonverbal communication, also known as ______.
are web-based technologies that allow users to create, share, and participate in dialogue in virtual communities and networks.
or self-talk, is communication within a person.
occurs when nurses interact with two or more people.
occurs when people and groups within an organization communicate to achieve established goals.
involve how individual group members relate to one another during the process of working toward group goals.
which stands for Situation, Background, Assessment, and Recommendations, provides a consistent method for hand-off communication that is clear, structured, and easy to use.
exists among people who provide and receive assistance in meeting human needs.
or confidence and expertise in their practice.
is identifying with the way another person feels.
a feeling of mutual trust experienced by people in a satisfactory relationship, facilitates open communication.
The study of the meaning of words is called _____.
to obtain needed information while remaining flexible in approach.
is the ability to stand up for oneself and others using open, honest, and direct communication.
on the other hand, involves assert- ing one’s rights in a negative manner that violates the rights of others.
is a stereotyped, trite, or pat answer.
is rude, intimidating, and undesirable behavior directed at another person.
Anger and aggressive behavior between nurses, or nurse-to- nurse hostility, has been labeled ______.
often occurs repetitively, whereas horizontal or lateral violence can occur as a single event